Call it a legacy that COVID-19 has given the world of business, or call it the coming of age of digital transformation, one truth has emerged. Unprecedented digital migration has enveloped every industry, driven by consumer and stakeholder behaviors. Even as we talk about remote and contactless operations, the need for closer engagement could not be more critical. With every single person involved at every single touchpoint being a stakeholder of interest for an organization, how can enterprises deliver inclusive engagement?

At Mastek, we believe that our D2X (Direct to Stakeholder) strategy holds the key to this question. In this paper, we have put forth our approach of leveraging cutting-edge platforms of engagement, founded on rich engineering heritage, that will enable organizations across industries to achieve such a transformation.