About Client
The client develops cutting edge software solutions for the mathematical computing industry. The company’s tools are widely used for data analysis and computation in leading institutions across the world, driving innovation and discovery in the fields of engineering and science.
Project Summary
Arcadis HR team needed to evolve its work structure to support the company’s growth strategy and become future-ready. They wanted to move away from coordinating their HR functions in Excel sheets and chose Oracle Cloud as the solution. Oracle Cloud offers comprehensive functionality, high performance, and flexible integration capabilities aligned to the requirements of Arcadis. Mastek was chosen as an implementation partner following our successful collaboration and delivery on past projects.
Project finished on time, on scope and on budget. Both the ERP and EPM streams are live and operational. Both end users and finance superusers (project team) are using the system in earnest and the associated benefits (of the new ERP) are already visible. A great accomplishment for both teams!
Being a remote implementation brought it own challenges, however your dedication and hard work made the difference.
–Client Project Manager
Project finished on time, on scope and on budget. Both the ERP and EPM streams are live and operational. Both end users and finance superusers (project team) are using the system in earnest and the associated benefits (of the new ERP) are already visible. A great accomplishment for both teams!
Being a remote implementation brought it own challenges, however your dedication and hard work made the difference.
– Client Project Manager
The Situation
A call to upgrade legacy HR systems
The legacy ERP solution from Workday that Viking had been using for its HR-related operations needed to be better aligned with HCM best practices, and made user-friendly for both employees and managers, This was critical to maintain accurate employee data for administrative and payroll efficiency, improve communication and reporting, and provide an open and transparent organisational view.
Further, with Workday solution nearing its expiration, continuity of support needed to be maintained. It was thus imperative that Viking migrated to a new HR system before the license expired.
Earlier, Viking had implemented Oracle Cloud Financials for their Order-to-cash and Procure-to-pay processes, and they were impressed by Oracle Cloud Applications’ ease of use, agility, and reduced operating costs. The organisation was thus keen to leverage the Oracle Cloud system for unifying their business processes.
Challenges
NHS England commissions South Central West (SCW) – as part of the CSU collaborative – to provide the Calculating Quality Reporting Service (CQRS) system to more than 6,000 GP practices across England. The system processes data which supports GP payments of up to £1billion per year.
With its current infrastructure, CQRS has issues with scalability, flexibility, interoperability and maintainability (with some software components soon reaching end of life). Users – including commissioners and GP practices – experience usability issues, which means it is more time-consuming and resource-intensive than necessary to complete their jobs.
The objective for this project was to support the organisation in their strategic planning and decision-making on the future service, through the delivery of an options appraisal at the end of the 10-week project.
Falling behind competition in regards to product innovation
Frustration with the lack of speed from IT
Facing performance challenges with increased demand on the data environment
Existing on-premise systems nearing end of life
Falling behind competition in regards to product innovation
Frustration with the lack of speed from IT
Facing performance challenges with increased demand on the data environment
Existing on-premise systems nearing end of life
A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.
About Client
The client is headquartered in New Zealand and invests in natural disaster research, education, and providing insurance to property owners for the damage caused by natural disasters like earthquakes, landslides, volcanic eruptions, hydrothermal activity, and tsunamis. They are committed to reducing the impact of natural disasters on people and communities.
The Challenge
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
There was no mechanism to interact with enterprise data. Store associates did not have a way to look up customer profile, purchase history, loyalty points, rewards, coupons, offers, etc.
Business Benefits
The Solution
We started by interviewing and observing 50 people, from front line staff to those responsible for policy and strategy. This was followed up with surveys and data analysis to understand and validate the thoughts and behaviours of several hundred more people.
We identified the main user needs, and focused on where we could deliver most value – helping people undertake the tasks.
A number of prototypes were created and tested in usability studies with end-users; this gave us the insight we needed to keep the interface as optimal as possible, and get the right information in front of users at the right point in their journey.
We carried out a private beta trial after passing the GDS assessment, and used this insight to create further prototypes for testing.
Throughout the project, we kept people informed and engaged through in-situ change messaging and regular show-and-tells.
- Developed a holistic technical solution with SnowFlake, DBT and Informatica.
- Provided strong big data and analytics skills.
- Created a unified data model to simplify the data environment and consolidate applications.
- Evaluated and implemented next set of applications.
Using their proprietary Glide framework and ADOPT (Advisory, Design, Orchestrate, Prepare, Transition) methodology for the Oracle implementation, Mastek ensured automated and seamless integration without errors and customized roles and access enabled efficient reporting and inquiry access without incurring additional license cost.
The Solution
We started by interviewing and observing 50 people, from front line staff to those responsible for policy and strategy. This was followed up with surveys and data analysis to understand and validate the thoughts and behaviours of several hundred more people.
We identified the main user needs, and focused on where we could deliver most value – helping people undertake the tasks.
A number of prototypes were created and tested in usability studies with end-users; this gave us the insight we needed to keep the interface as optimal as possible, and get the right information in front of users at the right point in their journey.
We carried out a private beta trial after passing the GDS assessment, and used this insight to create further prototypes for testing.
Throughout the project, we kept people informed and engaged through in-situ change messaging and regular show-and-tells.
- Developed a holistic technical solution with SnowFlake, DBT and Informatica.
- Provided strong big data and analytics skills.
- Created a unified data model to simplify the data environment and consolidate applications.
- Evaluated and implemented next set of applications.
Using their proprietary Glide framework and ADOPT (Advisory, Design, Orchestrate, Prepare, Transition) methodology for the Oracle implementation, Mastek ensured automated and seamless integration without errors and customized roles and access enabled efficient reporting and inquiry access without incurring additional license cost.
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
Implementations
Provided an onshore / offshore project team to deploy an MVP in 4 months
Facilitated knowledge transfer across multiple teams
Leveraged prebuilt frameworks to significantly accelerate the modernization
Jointly developed a reference architecture and implemented it
Provided an onshore / offshore project team to deploy an MVP in 4 months
Facilitated knowledge transfer across multiple teams
Leveraged prebuilt frameworks to significantly accelerate the modernization
Jointly developed a reference architecture and implemented it
What we did
We supplied a multidisciplinary team, including architects, service designers and user researchers.
Through a series of targeted technical and service design workshops, we delved into strategic areas that promised significant potential outcomes, as well as those with relatively smaller impact but more straightforward solutions. Throughout the process, we maintained an ongoing feedback loop with the teams, facilitating adjustments and refinements as needed.
We also conducted in-depth user research with commissioners and GP practice managers, data analysis and an expert infrastructure review to understand and map the ‘as is’ ecosystem, and to identify pain points and opportunities.
We used this baseline to propose three options that address infrastructure issues, user needs and business needs. Our recommendations included an ideal future state as well as transitional models to enable an informed approach to decision-making by the client.
The Outcome
The client was very pleased with the work, and they are moving ahead with our recommendations for technical system changes. This enables them to make critical and time-sensitive infrastructure changes that will ensure service continuity when parts of their tech stack reach end-of-life.
Align the strategic cloud direction to significantly reduce operational costs and increase speed to market
Reduced and eliminated dependency on proprietary technology
Significantly improved query response
Accelerated internal adoption of Snowflake
Improved customer satisfaction and confidence
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
Align the strategic cloud direction to significantly reduce operational costs and increase speed to market
Reduced and eliminated dependency on proprietary technology
Significantly improved query response
Accelerated internal adoption of Snowflake
Improved customer satisfaction and confidence
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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