Business Context
In a rapidly changing world, businesses are faced with the dilemma of modernizing legacy infrastructure while managing performance. But only organizations capable of embracing change with performance management today will be tomorrow’s leaders. In such an environment, Oracle Cloud ERP solutions offer organizations a complete suite of advanced capabilities to integrate, automate, and modernize enterprise processes.
Mastek leveraged Oracle Cloud ERP solutions to help Alternative Parcels Company Limited decomplex the digital and modernize its back-office operations
The Client
The Alternative Parcels Company Limited (APC Overnight) is UK’s largest independent parcel delivery network. Established in 1994, it serves more than 100 locations across the UK and ensures punctual delivery, with flexible options, for millions of urgent packages every month
The Challenge
Outdated legacy systems
APC’s legacy landscape was outdated, and facing diminishing returns. It faced multiple challenges, including:
- Clunky, legacy systems with little or no integration
- Limited functionality
- Over-reliance on manual processes
- No single source truth and HR information
- Limited MI reports
- No self-service functionality for employees
Mastek enabled APC Overnight to decomplex the digital and transform its back-office into a modern and unified Oracle system.
The Solution
Transformation of back-office operations on Oracle Cloud.
APC Overnight chose Mastek to transform its back-office operations for several reasons. This includes Mastek being a preferred Oracle partner. Its vast Oracle product knowledge and immense cross-pillar experience in the global Oracle Cloud market. Its unique approach to engineering services centered around simplifying all things digital along with Mastek’s proven reputation for its flexible approach, and effective and timely implementation methodology.
Mastek co-created a unified Oracle environment for APC Overnight’s back-office operations in close collaboration with the client’s teams, to include.
- Oracle ERP – Finance
- Oracle Cloud Procurement Service
- Oracle HCM
- Oracle Enterprise Performance Management
It deployed the GLIDE methodology–ADOPT (Advisory, Design, Orchestrate, Prepare, Transition for the Oracle implementation. This allowed Mastek to address all requirements without any disruption to ‘business-as-usual’ activities, deliver automated integration, consolidate integrations from legacy systems without errors, develop custom roles for inquiry access, and resolve all issues with a hyper-care support channel.
Mastek also added value by building an interface that brought data from the time entry devices to the Oracle HCM Cloud to upload returns directly on the HMRC portal.
The Outcome
A unified, integrated and highly efficient enterprise back-office system.
With its highly experienced team of solution architects, Mastek provided customized solutions for exceptional business scenarios, swift risk reporting, and mitigation processes.
To achieve these outcomes, Mastek executed a global deployment model with effective change management capabilities. This enabled APC Overnight achieve the following results:
- Higher efficiency of integrated operations.
- Efficient process for uploading tax returns (due to Mastek’s MTD solution).
- Single experience that minimized training efforts and cost.
- Accurate data and information across all functions.
- Single, cross-modular application for all process needs and business reporting — through customized BI reports developed in Oracle.
- Efficient onboarding process to enhance APC’s reputation.
- Single pane data, object, and security model to improve workflows and compliance.
- Single system to capture employee time entries, weekly and monthly payroll runs, costs, and reconciliation.
- Accelerated and improved information gathering for strategic decision-making.
- Better visibility for senior management through weekly cost report.
