Business Context
The client is a leading Australian retail chain and they wanted a robust support for continuous agile product innovation. They realised that Oracle Cloud Fusion Product Lifecycle Management (PLM) could deliver them business benefits and help them enhance their existing products in the fast-moving technical accessories market. Our team remotely completed the entire implementation in 4 months due to Covid-19 restrictions.
The Situation
Monitoring and maintenance of their assets for a better experience
Intel, like any large organization, maintains numerous facilities that are expensive to acquire and maintain. In some regions, Intel’s business mix resulted in campuses that weren’t large enough to justify their own local facilities management teams but were large enough to realize ROI through IoT automation, including power management, space utilization, and environmental management. Intel needed the ability to deploy not only IoT instrumentation throughout these facilities, but also the ability to extend regional facilities management to each campus through local intelligence required to collect, process, and derive business value from instrumentation.
Business Context
Application programing interfaces (APIs) underpin common actions such as posting on social media or buying a concert ticket online— they are key to bridging the gap between legacy applications and innovative digital solutions.
APIs enable Chief Information Officers (CIOs) and Chief Digital Officers (CDOs) to develop a strategy that enables application modernisation and reduces the friction between legacy and modern systems.
We have already used APIs to help our clients to:
- Catalogue their application portfolio
- Optimise assets like data and transactions
- Address problems such as skills gaps or legacy integration
We have already used APIs to help our clients to:
- Catalogue their application portfolio
- Optimise assets like data and transactions
- Address problems such as skills gaps or legacy integration
A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.
About Client
Founded in 1984, our client is one of Australia’s fastest growing and most successful residential home construction organizations. They are focused on setting a benchmark in Australia’s residential construction with their unique building journey and ensuring delivery of the highest level of quality. They are resourced by a team of 900+ employees and more than 3000+ contractors and tradespeople.
They comprise of 13 businesses and offer a range of services catering to diverse needs, goals, and budgets including architecturally designed homes, multi-residential projects, investment properties as well as interior styling and affordable home loan options.
The Challenge
There was no mechanism to interact with enterprise data. Store associates did not have a way to look up customer profile, purchase history, loyalty points, rewards, coupons, offers, etc.
Business Context
As our client continued their trajectory of growth and scaled their business further, there was a strong requirement to update both their back-office and front-office manual and legacy systems.
They operated their HR system via a series of spreadsheets which involved a lot of manual processes and efforts as well as a lack of efficiencies. They also had reporting challenges and were unable to support the growth of the core business moving forward.
They had recently acquired an entity and were looking to align the HR processes and information of the entity with the parent business, i.e., our client. Data security and accessibility were the main focus of the alignment.
Given the above facts, they were looking to have an efficient, centralized, and singular system that is modern and supports their growth and scale.
As our client continued their trajectory of growth and scaled their business further, there was a strong requirement to update both their back-office and front-office manual and legacy systems.
They operated their HR system via a series of spreadsheets which involved a lot of manual processes and efforts as well as a lack of efficiencies. They also had reporting challenges and were unable to support the growth of the core business moving forward.
They had recently acquired an entity and were looking to align the HR processes and information of the entity with the parent business, i.e., our client. Data security and accessibility were the main focus of the alignment.
Given the above facts, they were looking to have an efficient, centralized, and singular system that is modern and supports their growth and scale.
The Solution
Factory Worker Recruiting Solution: The factory worker hiring happened through an agency. However, there were a lot of processes and stakeholders involved before the candidate from the agency got confirmed and onboarded. Mastek team consulted and worked with the client’s HR team to reduce the hiring turnaround time which involved reduced steps and reduction of 3 stakeholders to just 1 stakeholder for confirming the candidate. Hence, we reduced stakeholders’ involvement in hiring by 66% with the newly implemented solution.
Single Source of Truth for Two Different Entities: The Oracle HCM Cloud solution to be implemented required to integrate the HR processes of both the client as well as the newly-acquired entity. Therefore, the Mastek team had to design and come up with a solution so that both the enterprises would have a single source of truth. Plus, the team needed to customize the analytics-driven dashboards and reports that enabled the HR heads of both organizations to make strategic decisions based on real-time data and accurate information.
- Mastek implemented Oracle Commerce Cloud to demonstrate tools capabilities
- Identified key business cases and delivered a working solution in less than 6 weeks
- Provided visibility to data lineage, eliminated redundant business logic, centralised data flow and empowered business owners with visibility, supported data cleansing and governance
The Solution
Factory Worker Recruiting Solution: The factory worker hiring happened through an agency. However, there were a lot of processes and stakeholders involved before the candidate from the agency got confirmed and onboarded. Mastek team consulted and worked with the client’s HR team to reduce the hiring turnaround time which involved reduced steps and reduction of 3 stakeholders to just 1 stakeholder for confirming the candidate. Hence, we reduced stakeholders’ involvement in hiring by 66% with the newly implemented solution.
Single Source of Truth for Two Different Entities: The Oracle HCM Cloud solution to be implemented required to integrate the HR processes of both the client as well as the newly-acquired entity. Therefore, the Mastek team had to design and come up with a solution so that both the enterprises would have a single source of truth. Plus, the team needed to customize the analytics-driven dashboards and reports that enabled the HR heads of both organizations to make strategic decisions based on real-time data and accurate information.
- Mastek implemented Oracle Commerce Cloud to demonstrate tools capabilities
- Identified key business cases and delivered a working solution in less than 6 weeks
- Provided visibility to data lineage, eliminated redundant business logic, centralised data flow and empowered business owners with visibility, supported data cleansing and governance
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
–CHIEF DIGITAL OFFICER
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
CHIEF DIGITAL OFFICER
The Outcome
“We were in desperate need of a single source of truth for many years, and it’s finally here,” said Ortiz. “MST took the time to truly understand our needs, and now we’ve been able to provide our company with a customized solution that’s built for Liveops, not just for any call center.”
Ortiz and her team are now working with MST to create an agent service desk in Salesforce. “My company has no concerns because as soon as I said, ‘Oh yeah, my team from MST is going to build this,’ there was a sigh of relief,” concluded Ortiz. “I want MST around forever. They’ve given me the biggest feather in my cap because this has been a painful problem for many years. I can say with confidence that this has made me and my team a lot more important and influential at Liveops because we provided a solution that works, something that improves people’s experiences.”
Benefits
Intel campuses deliver better experience for its employees and managers
For Intel, the results were immediate and dramatic:
After the Oracle HCM Cloud implementation, our client now has an HR system with a single source of truth across all of their offices.
With the elimination of manual spreadsheets, they now had more standardized and accurate HR business processes. They were also able to mitigate the risk of data loss, corruption, and fraud.
The stakeholders were able to use the same instance according to their individual requirements. Mastek team was able to successfully design and finalize a solution that satisfies the needs of all the stakeholders.
The new, improved recruitment system had a modern UI which increased the user experience. Moreover, now the HR team was able to identify and onboard new employees at a reduced cost and lesser time than before.
Most of the repetitive manual tasks were replaced with the automated process, enabling HR staff to be redeployed to perform more value-added strategic tasks and activities than the manual ones.
The new Oracle HCM system will allow the business to scale effectively by supporting business units and line managers with modern and efficient processes and systems.
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
After the Oracle HCM Cloud implementation, our client now has an HR system with a single source of truth across all of their offices.
With the elimination of manual spreadsheets, they now had more standardized and accurate HR business processes. They were also able to mitigate the risk of data loss, corruption, and fraud.
The stakeholders were able to use the same instance according to their individual requirements. Mastek team was able to successfully design and finalize a solution that satisfies the needs of all the stakeholders.
The new, improved recruitment system had a modern UI which increased the user experience. Moreover, now the HR team was able to identify and onboard new employees at a reduced cost and lesser time than before.
Most of the repetitive manual tasks were replaced with the automated process, enabling HR staff to be redeployed to perform more value-added strategic tasks and activities than the manual ones.
The new Oracle HCM system will allow the business to scale effectively by supporting business units and line managers with modern and efficient processes and systems.
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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Oracle EPM Cloud Implementation Success Stories
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