Business Context
The client is a leading Australian retail chain and they wanted a robust support for continuous agile product innovation. They realised that Oracle Cloud Fusion Product Lifecycle Management (PLM) could deliver them business benefits and help them enhance their existing products in the fast-moving technical accessories market. Our team remotely completed the entire implementation in 4 months due to Covid-19 restrictions.
The Situation
Monitoring and maintenance of their assets for a better experience
Intel, like any large organization, maintains numerous facilities that are expensive to acquire and maintain. In some regions, Intel’s business mix resulted in campuses that weren’t large enough to justify their own local facilities management teams but were large enough to realize ROI through IoT automation, including power management, space utilization, and environmental management. Intel needed the ability to deploy not only IoT instrumentation throughout these facilities, but also the ability to extend regional facilities management to each campus through local intelligence required to collect, process, and derive business value from instrumentation.
Business Context
Application programing interfaces (APIs) underpin common actions such as posting on social media or buying a concert ticket online— they are key to bridging the gap between legacy applications and innovative digital solutions.
APIs enable Chief Information Officers (CIOs) and Chief Digital Officers (CDOs) to develop a strategy that enables application modernisation and reduces the friction between legacy and modern systems.
We have already used APIs to help our clients to:
- Catalogue their application portfolio
- Optimise assets like data and transactions
- Address problems such as skills gaps or legacy integration
We have already used APIs to help our clients to:
- Catalogue their application portfolio
- Optimise assets like data and transactions
- Address problems such as skills gaps or legacy integration
A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.
About Client
American, New Jersey-based retailer of nutritional supplements
The Challenge
There was no mechanism to interact with enterprise data. Store associates did not have a way to look up customer profile, purchase history, loyalty points, rewards, coupons, offers, etc.
The Solution
Build mobile apps for:
- HETool for Store associates: develop a mobile app for in-store use to register or look up customers, view buying history, or provide product information
- Mobile Customer App (CA) for Customers: develop a mobile app for use by customers to look up purchase history, loyalty points, redeem points, get information on offers, and other features to improve the shopping experience
Build mobile apps for:
- HETool for Store associates: develop a mobile app for in-store use to register or look up customers, view buying history, or provide product information
- Mobile Customer App (CA) for Customers: develop a mobile app for use by customers to look up purchase history, loyalty points, redeem points, get information on offers, and other features to improve the shopping experience
The Solution
Deep dive UX & SEO audits.
- Provided deep dive audits of both the User experience and SEO organic traffic channel
- Identified key areas of improvement
Removed the auto generated programmatic pages
- Created a 301 redirect matrix for similar pages.
- Updated canonical strategy
- Produced new content to strengthen pages.
Mobile first strategy
- Moved site from a m. site structure to responsive design.
- Created customised reporting dashboard, which helped them access the status of ideas, requirements and concepts
- The project was completed in 4 months with a complete remote implementation due to Covid-19 restrictions
The Solution
Deep dive UX & SEO audits.
- Provided deep dive audits of both the User experience and SEO organic traffic channel
- Identified key areas of improvement
Removed the auto generated programmatic pages
- Created a 301 redirect matrix for similar pages.
- Updated canonical strategy
- Produced new content to strengthen pages.
Mobile first strategy
- Moved site from a m. site structure to responsive design.
- Created customised reporting dashboard, which helped them access the status of ideas, requirements and concepts
- The project was completed in 4 months with a complete remote implementation due to Covid-19 restrictions
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
–CHIEF DIGITAL OFFICER
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
CHIEF DIGITAL OFFICER
The Outcome
“We were in desperate need of a single source of truth for many years, and it’s finally here,” said Ortiz. “MST took the time to truly understand our needs, and now we’ve been able to provide our company with a customized solution that’s built for Liveops, not just for any call center.”
Ortiz and her team are now working with MST to create an agent service desk in Salesforce. “My company has no concerns because as soon as I said, ‘Oh yeah, my team from MST is going to build this,’ there was a sigh of relief,” concluded Ortiz. “I want MST around forever. They’ve given me the biggest feather in my cap because this has been a painful problem for many years. I can say with confidence that this has made me and my team a lot more important and influential at Liveops because we provided a solution that works, something that improves people’s experiences.”
The Outcome
Intel campuses deliver better experience for its employees and managers
For Intel, the results were immediate and dramatic:
- HETool was delivered in a record 6-week timeframe
- Increased in-store sales and conversion with improved customer buying experience and conversion
- The consumer mobile app has empowered customers for self-service which has positive impacted sales and loyalty; this app has paved the way to build a complete end-to-end ecommerce mobile app powered by ATG
- Functionalities are exposed as REST services. Easy maintenance across all apps.
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
- HETool was delivered in a record 6-week timeframe
- Increased in-store sales and conversion with improved customer buying experience and conversion
- The consumer mobile app has empowered customers for self-service which has positive impacted sales and loyalty; this app has paved the way to build a complete end-to-end ecommerce mobile app powered by ATG
- Functionalities are exposed as REST services. Easy maintenance across all apps.
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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Customer Success
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Customer Success
Leading automation for the Ministry of Justice
Driving improvement in patient care with data insights
Flexible IT systems for VISA verification
One of the largest county Councils of Greater London saved £4.5m annually