Business Context
Volteo Edge (a Mastek partner) offers Edge Intelligence and IoT capabilities – helping businesses maximize savings and returns with connected infrastructure and data.
Volteo Edge’s ability to realize Edge Intelligence, the heart of the Connected Enterprise, has enabled Intel to address local integration and processing of vast quantities of raw information.
Intel Corporation (commonly known as Intel) is an American multinational corporation and technology company headquartered in Santa Clara, California. It is one of the world’s largest semiconductor chip manufacturers by revenue.
The Situation
Monitoring and maintenance of their assets for a better experience
Intel, like any large organization, maintains numerous facilities that are expensive to acquire and maintain. In some regions, Intel’s business mix resulted in campuses that weren’t large enough to justify their own local facilities management teams but were large enough to realize ROI through IoT automation, including power management, space utilization, and environmental management. Intel needed the ability to deploy not only IoT instrumentation throughout these facilities, but also the ability to extend regional facilities management to each campus through local intelligence required to collect, process, and derive business value from instrumentation.
The Solution
Volteo Edge Empowered a Smarter Work Environment
Volteo Edge delivered a solution that helped Intel manage regional campuses (occupancy, track & trace) with video cameras and integration with Building Management System Controls. The smart camera-based solution managed parking occupancy within parking lots, which ensured that their employees saved on time and effort – which can thus be used in more productive tasks for core business growth.
IoT instrumentation helped them monitor power consumption (including the health of UPS equipment required for power outages), environmental conditions (e.g., temperature), and space utilization (e.g., workstation occupancy and reconciling conference room capacities with meeting headcounts). This helped the managers enable better planning, from reallocating space, reconfiguring space, and determining when and if expansions are required
Overall, the solution helped employees save time with better experience and reduced carbon emissions.
This has helped them to ensure:
- Their cameras are focused, targeted, and unobscured.
- Redundant alerts are eliminated.
- When required – appropriate CSM workflows are triggered at Service Now for necessary on-field support.
- The technician arrives with the right spare parts – helping save on time and energy spent.
- Delivery of enhanced customer experience and vendor services while achieving intelligent monitoring of revenue-generating assets
This has helped them to ensure:
- Their cameras are focused, targeted, and unobscured.
- Redundant alerts are eliminated.
- When required – appropriate CSM workflows are triggered at Service Now for necessary on-field support.
- The technician arrives with the right spare parts – helping save on time and energy spent.
- Delivery of enhanced customer experience and vendor services while achieving intelligent monitoring of revenue-generating assets
The Solution
Volteo Edge Empowered a Smarter Work Environment
Volteo Edge delivered a solution that helped Intel manage regional campuses (occupancy, track & trace) with video cameras and integration with Building Management System Controls. The smart camera-based solution managed parking occupancy within parking lots, which ensured that their employees saved on time and effort – which can thus be used in more productive tasks for core business growth.
IoT instrumentation helped them monitor power consumption (including the health of UPS equipment required for power outages), environmental conditions (e.g., temperature), and space utilization (e.g., workstation occupancy and reconciling conference room capacities with meeting headcounts). This helped the managers enable better planning, from reallocating space, reconfiguring space, and determining when and if expansions are required
Overall, the solution helped employees save time with better experience and reduced carbon emissions.
- In pursuit of frictionless commerce, we introduced the Universal Cart functionality. This innovation empowers users to enjoy a unified shopping experience across brands, consolidating their selections into a shared basket. This not only simplifies the purchasing process but also creates a cohesive journey, ultimately enhancing customer satisfaction.
- We embarked on a phased journey to modernize the web application, transitioning the browse pages from SiteGenesis to the more advanced SFRA architecture. This meticulous approach resulted in significant enhancements to site performance, elevating user experiences and ensuring a seamless browsing journey for your customers.
- Configured OCAPI and implemented tailored OCAPI hooks to create a fluid connection, enhancing the user experience on the mobile app.
- Integrated with multiple third-party systems like TrueFit, TurnTo, Adobe recommendations, SMS Vibes, Global-E, bloom reach, Breads, Rewards and Loyalty programs to deliver personalized experiences.
- Enhanced user convenience by enabling customers to effortlessly log in using their Apple, Google, and Facebook accounts. This streamlined approach not only simplifies the authentication process but also provides a frictionless and secure login experience.
- Streamlined continuous integration process via cutting edge deployment practices.
- Delivered round-the-clock support and guidance to prepare the online store for the holiday season.
The Solution
Volteo Edge Empowered a Smarter Work Environment
Volteo Edge delivered a solution that helped Intel manage regional campuses (occupancy, track & trace) with video cameras and integration with Building Management System Controls. The smart camera-based solution managed parking occupancy within parking lots, which ensured that their employees saved on time and effort – which can thus be used in more productive tasks for core business growth.
IoT instrumentation helped them monitor power consumption (including the health of UPS equipment required for power outages), environmental conditions (e.g., temperature), and space utilization (e.g., workstation occupancy and reconciling conference room capacities with meeting headcounts). This helped the managers enable better planning, from reallocating space, reconfiguring space, and determining when and if expansions are required
Overall, the solution helped employees save time with better experience and reduced carbon emissions.
- In pursuit of frictionless commerce, we introduced the Universal Cart functionality. This innovation empowers users to enjoy a unified shopping experience across brands, consolidating their selections into a shared basket. This not only simplifies the purchasing process but also creates a cohesive journey, ultimately enhancing customer satisfaction.
- We embarked on a phased journey to modernize the web application, transitioning the browse pages from SiteGenesis to the more advanced SFRA architecture. This meticulous approach resulted in significant enhancements to site performance, elevating user experiences and ensuring a seamless browsing journey for your customers.
- Configured OCAPI and implemented tailored OCAPI hooks to create a fluid connection, enhancing the user experience on the mobile app.
- Integrated with multiple third-party systems like TrueFit, TurnTo, Adobe recommendations, SMS Vibes, Global-E, bloom reach, Breads, Rewards and Loyalty programs to deliver personalized experiences.
- Enhanced user convenience by enabling customers to effortlessly log in using their Apple, Google, and Facebook accounts. This streamlined approach not only simplifies the authentication process but also provides a frictionless and secure login experience.
- Streamlined continuous integration process via cutting edge deployment practices.
- Delivered round-the-clock support and guidance to prepare the online store for the holiday season.
MST took the time to truly understand our needs, and now we’ve been able to provide our company with a customized solution that’s built for Liveops, not just for any call center.
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Client, XYZ Company
The Outcome
“We were in desperate need of a single source of truth for many years, and it’s finally here,” said Ortiz. “MST took the time to truly understand our needs, and now we’ve been able to provide our company with a customized solution that’s built for Liveops, not just for any call center.”
Ortiz and her team are now working with MST to create an agent service desk in Salesforce. “My company has no concerns because as soon as I said, ‘Oh yeah, my team from MST is going to build this,’ there was a sigh of relief,” concluded Ortiz. “I want MST around forever. They’ve given me the biggest feather in my cap because this has been a painful problem for many years. I can say with confidence that this has made me and my team a lot more important and influential at Liveops because we provided a solution that works, something that improves people’s experiences.”
The Outcome
Intel campuses deliver better experience for its employees and managers
For Intel, the results were immediate and dramatic:
Regional facility management ROI is now realized without needing a dedicated headcount at each campus.
Facility managers were able to reconfigure the conference rooms to a larger number of smaller rooms to better match utilization and reduce demand queues.
Cafeteria wait times were reduced through smarter scheduling of register staffing and providing employees with information about load bursts so they could plan their visits at less busy times.
Workstation utilization patterns revealed opportunities to reduce the energy use of idle spaces.
Power outages no longer interrupt work by ensuring UPS systems are ready to endure surges, sags, and outages.
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
Regional facility management ROI is now realized without needing a dedicated headcount at each campus.
Facility managers were able to reconfigure the conference rooms to a larger number of smaller rooms to better match utilization and reduce demand queues.
Cafeteria wait times were reduced through smarter scheduling of register staffing and providing employees with information about load bursts so they could plan their visits at less busy times.
Workstation utilization patterns revealed opportunities to reduce the energy use of idle spaces.
Power outages no longer interrupt work by ensuring UPS systems are ready to endure surges, sags, and outages.
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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