Business Context
EDGE–led capabilities can provide businesses with affordable, reliable, fundamentally transformative solutions to their traditional and emerging business problems.
Learn how Volteo Edge’s (a Mastek collaboration) ability to realize Edge Intelligence with its IoT offerings, the heart of the Connected Enterprise, has enabled Verra Mobility to monitor revenue-generating equipment to ensure faults are quickly detected and corrected.
Verra Mobility is a global leader in smart mobility technology. They provide integrated technology to manage tolls, violations and vehicle registrations for commercial customers – rental car companies, fleet management companies and large fleet operators.
The Situation
Volteo Edge partnered with Verra Mobility to address its asset(cameras) manageability
Verra Mobility provides traffic monitoring systems that detect safety-related violations (e.g., speeding and red light running) and capture images documenting violations. Their customers, on receiving documentation, issue citations. However, the traffic monitoring systems that failed were unable to detect violations, with significant revenue implications.
Dispatching technicians to manually monitor systems’ health was prohibitively expensive. But, without health monitoring, failures might not be detected for extended periods, with significant revenue and safety impacts for their customers. The only way to ensure rapid detection and correction of such failures was through intelligence at the edge.
The Solution
Intelligence at the edge ensured faultless and flawless continuity of Verra’s camera feeds
Volteo Edge provided Verra Mobility ‘smart’ monitoring solutions that, once installed in their traffic monitoring systems, coupled with Volteo Edge’s IoT Infrastructure – could detect and report faults, facilitate down-the-wire corrective actions when possible, and, when necessary, accelerate repairs by ensuring technicians arrive with the right parts.
Volteo Edge edge analytics also ensures that captured images meet Verra’s customers’ standards for issuing citations. Edge Intelligence verifies that images are properly exposed (e.g., are strobes functioning and properly timed and aimed), that key items (e.g., driver’s face and license plate) are captured, that the image is unobstructed, etc.; a set of quality control functions that had required a team of 14 people. Now, such issues are detected when the picture is taken to immediately alert Verra Mobility to take corrective action.
This has helped them to ensure:
- Their cameras are focused, targeted, and unobscured.
- Redundant alerts are eliminated.
- When required – appropriate CSM workflows are triggered at Service Now for necessary on-field support.
- The technician arrives with the right spare parts – helping save on time and energy spent.
- Delivery of enhanced customer experience and vendor services while achieving intelligent monitoring of revenue-generating assets
This has helped them to ensure:
- Their cameras are focused, targeted, and unobscured.
- Redundant alerts are eliminated.
- When required – appropriate CSM workflows are triggered at Service Now for necessary on-field support.
- The technician arrives with the right spare parts – helping save on time and energy spent.
- Delivery of enhanced customer experience and vendor services while achieving intelligent monitoring of revenue-generating assets
The Solution
Mastek, a Summit-level Salesforce Integration partner, orchestrated the smooth migration of different brand websites from an archaic IT structure to a robust Salesforce platform by developing custom codes.
- In pursuit of frictionless commerce, we introduced the Universal Cart functionality. This innovation empowers users to enjoy a unified shopping experience across brands, consolidating their selections into a shared basket. This not only simplifies the purchasing process but also creates a cohesive journey, ultimately enhancing customer satisfaction.
- We embarked on a phased journey to modernize the web application, transitioning the browse pages from SiteGenesis to the more advanced SFRA architecture. This meticulous approach resulted in significant enhancements to site performance, elevating user experiences and ensuring a seamless browsing journey for your customers.
- Configured OCAPI and implemented tailored OCAPI hooks to create a fluid connection, enhancing the user experience on the mobile app.
- Integrated with multiple third-party systems like TrueFit, TurnTo, Adobe recommendations, SMS Vibes, Global-E, bloom reach, Breads, Rewards and Loyalty programs to deliver personalized experiences.
- Enhanced user convenience by enabling customers to effortlessly log in using their Apple, Google, and Facebook accounts. This streamlined approach not only simplifies the authentication process but also provides a frictionless and secure login experience.
- Streamlined continuous integration process via cutting edge deployment practices.
- Delivered round-the-clock support and guidance to prepare the online store for the holiday season.
The Solution
Mastek, a Summit-level Salesforce Integration partner, orchestrated the smooth migration of different brand websites from an archaic IT structure to a robust Salesforce platform by developing custom codes.
- In pursuit of frictionless commerce, we introduced the Universal Cart functionality. This innovation empowers users to enjoy a unified shopping experience across brands, consolidating their selections into a shared basket. This not only simplifies the purchasing process but also creates a cohesive journey, ultimately enhancing customer satisfaction.
- We embarked on a phased journey to modernize the web application, transitioning the browse pages from SiteGenesis to the more advanced SFRA architecture. This meticulous approach resulted in significant enhancements to site performance, elevating user experiences and ensuring a seamless browsing journey for your customers.
- Configured OCAPI and implemented tailored OCAPI hooks to create a fluid connection, enhancing the user experience on the mobile app.
- Integrated with multiple third-party systems like TrueFit, TurnTo, Adobe recommendations, SMS Vibes, Global-E, bloom reach, Breads, Rewards and Loyalty programs to deliver personalized experiences.
- Enhanced user convenience by enabling customers to effortlessly log in using their Apple, Google, and Facebook accounts. This streamlined approach not only simplifies the authentication process but also provides a frictionless and secure login experience.
- Streamlined continuous integration process via cutting edge deployment practices.
- Delivered round-the-clock support and guidance to prepare the online store for the holiday season.
MST took the time to truly understand our needs, and now we’ve been able to provide our company with a customized solution that’s built for Liveops, not just for any call center.
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Client, XYZ Company
The Outcome
“We were in desperate need of a single source of truth for many years, and it’s finally here,” said Ortiz. “MST took the time to truly understand our needs, and now we’ve been able to provide our company with a customized solution that’s built for Liveops, not just for any call center.”
Ortiz and her team are now working with MST to create an agent service desk in Salesforce. “My company has no concerns because as soon as I said, ‘Oh yeah, my team from MST is going to build this,’ there was a sigh of relief,” concluded Ortiz. “I want MST around forever. They’ve given me the biggest feather in my cap because this has been a painful problem for many years. I can say with confidence that this has made me and my team a lot more important and influential at Liveops because we provided a solution that works, something that improves people’s experiences.”
The Outcome
A self-monitored and micro-managed traffic monitoring system
Before partnering with Volteo Edge, failed traffic monitoring systems might go unnoticed for days or even weeks. With Volteo Edge’s instrumentation
- The mean time to detect has been reduced to minutes, and many repairs can be accomplished down the wire (e.g., rebooting).
- Verra Mobility achieved 5% topline revenue improvement and 250% overall ROI in the first year.
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
- The mean time to detect has been reduced to minutes, and many repairs can be accomplished down the wire (e.g., rebooting).
- Verra Mobility achieved 5% topline revenue improvement and 250% overall ROI in the first year.
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
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