Overview
Elevate your decision-making with the prowess of Machine Learning. Our innovative solutions simplifies data, enabling you to make timely, data-driven decisions that fuel success in the ever-evolving business landscape. Democratise data-insights, with our design-led story telling, instantly identify patterns with precision.
Objective
Utility company dealing low collection efficiency wanted to identify customer segments with distinct payment patterns, predict defaults and create specific action plans for every defaulter.
Challenge
- About 22% gap in collection compared to billing.
- A customer base of 4.5 million across a variety of tariff plans.
Benefits
- The collections team can now take corrective action that is specific to each customer.
- Segments with frequent defaults achieved accuracy between 75% and 80%.