About Client
Clayco is a full-service, turnkey real estate, architecture, engineering, design-build, and construction firm based in Chicago. Founded in 1984 and with over $1.7 billion in revenue and 1,800 employees, they deliver building solutions of the highest standards for customers throughout North America.
Challenge
In the state of Arizona, employees who work in regulated fields—from pharmacists and real estate agents to teachers and alarm installers—are required to have a fingerprint clearance card. If an individual has committed an offense and has been denied a card, they can seek a good-cause exception. The board also considers applications for those who are on the central registry, a database maintained by the Department of Child Safety, which tracks allegations of abuse and neglect.
The Arizona Board of Fingerprinting processes approximately 4400 good-cause and central-registry exception applications per year. Its board of six members approves or denies applications and a six-person team, managed by Executive Director, Matthew Scheller, handles the day-to-day operations.
Scheller, who manages all of the cases, had several concerns about the agency’s antiquated software and manual systems. He began the search for an automated solution to improve efficiency, ensure continuity in the event of a disruptive incident, and streamline the entire process for applicants.
Not scalable – Clayco’s current systems (SAP SuccessFactors, JDE, ADP) were not scalable, and therefore, they were not able to accommodate business growth.
Outdated business processes – As the HR activities including onboarding, recruitment and delivery of employee experience had no technology support, the company couldn’t remain competitive in terms of talent acquisition and retention.
Unreliable reporting – As the systems generated multiple versions of truth, reliable reporting was not possible.
Not scalable – Clayco’s current systems (SAP SuccessFactors, JDE, ADP) were not scalable, and therefore, they were not able to accommodate business growth.
Outdated business processes – As the HR activities including onboarding, recruitment and delivery of employee experience had no technology support, the company couldn’t remain competitive in terms of talent acquisition and retention.
Unreliable reporting – As the systems generated multiple versions of truth, reliable reporting was not possible.
A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.
The Solution
To find the best outcome for Progress Residential, they needed an outside-of-the-box solution that simplified their processes.
- Customized TaskRay, PM software, integrating our solution with it.
- UtilizingCalendarAnything, the client is able to visualize project tasks and assign vendors to each.
- Salesforce Communities enabled Progress Residential Managers and Supervisors to review the jobs performed by technicians and certify the property rent-ready.
- For the Progress Residential QA process, we created an automation framework that would allow the QA team to quickly validate each build and ensure that all the Make Ready auto-creation features were working on every single build. This framework was developed with Behavior Driven Development (BDD) methodology to aid non-technical team members to understand the software project better
Build mobile apps for:
- HETool for Store associates: develop a mobile app for in-store use to register or look up customers, view buying history, or provide product information
- Mobile Customer App (CA) for Customers: develop a mobile app for use by customers to look up purchase history, loyalty points, redeem points, get information on offers, and other features to improve the shopping experience
The Solution
We did a thorough examination of Clayco’s current challenges and future requirements to implement a suite of Oracle Cloud solutions:
- Oracle Human Capital Management Base Cloud Service
- Oracle Benefits Cloud Service
- Oracle Talent Acquisition Cloud Service (TEE)
- Oracle Time and Labour Cloud Service
- Oracle Goal Management Cloud Service
- Oracle Expense Cloud Service
- Integration with JDE Modules
After each bi-monthly board meeting, all applicant paperwork, supporting documents, and criminal history records would be stored in four to five banker boxes. Boxes were maintained for one year and then sent for destruction. The cost, labor, and storage involved in the maintenance and management of paper records were significant.
“Our six-year-old copier has over a million copies on it,” said Scheller. “We knew that there was an easier way to do this that would be more economical and beneficial for the applicant and the board.”
Moving to a cloud-based solution increased efficiency and lowered costs all around. “We’ve reduced our environmental footprint and simplified the process both internally and externally,” continued Scheller. “We built checklists into the system to ensure everything is in alignment and regulations are being followed.”
The Solution
We did a thorough examination of Clayco’s current challenges and future requirements to implement a suite of Oracle Cloud solutions:
- Oracle Human Capital Management Base Cloud Service
- Oracle Benefits Cloud Service
- Oracle Talent Acquisition Cloud Service (TEE)
- Oracle Time and Labour Cloud Service
- Oracle Goal Management Cloud Service
- Oracle Expense Cloud Service
- Integration with JDE Modules
After each bi-monthly board meeting, all applicant paperwork, supporting documents, and criminal history records would be stored in four to five banker boxes. Boxes were maintained for one year and then sent for destruction. The cost, labor, and storage involved in the maintenance and management of paper records were significant.
“Our six-year-old copier has over a million copies on it,” said Scheller. “We knew that there was an easier way to do this that would be more economical and beneficial for the applicant and the board.”
Moving to a cloud-based solution increased efficiency and lowered costs all around. “We’ve reduced our environmental footprint and simplified the process both internally and externally,” continued Scheller. “We built checklists into the system to ensure everything is in alignment and regulations are being followed.”
Data maintenance and access are critical, and Salesforce is such a powerful platform. I don’t have to guess about numbers or case status anymore as dynamic dashboards provide real-time access to reports and data.
– Executive Director , Matthew Scheller
Data maintenance and access are critical, and Salesforce is such a powerful platform. I don’t have to guess about numbers or case status anymore as dynamic dashboards provide real-time access to reports and data.
– Executive Director , Matthew Scheller
The Result
One of the biggest challenges was porting live cases into Salesforce. Almost 400,000 records were migrated, and both the agency and MST Solutions worked tirelessly to ensure data integrity and correct category placement. “MST Solutions was outstanding. I loved working with their offshore team, too. We’d have meetings at all hours of the day, and they did excellent work.”
Scheller, who has worked for the state of Arizona for the past 25 years, has always been dedicated to providing the highest level of service to the seven million people that work and live there.
“The proof is in the pudding as far as our numbers are concerned. We were already working at a top-notch level, and this is going to allow us to work at light speed,” commented Scheller. “Every day that goes by, the more I realize how this will benefit the applicants, my staff, and our board members.”
- Clayco acquired a scalable cloud solution, that aligns with its business growth.
- Easy integration of the Oracle Cloud Solutions with the organization’s existing legacy systems.
- Direct cost savings attributable to the process improvements.
- Reliable and insightful report generation.
- Clayco acquired a scalable cloud solution, that aligns with its business growth.
- Easy integration of the Oracle Cloud Solutions with the organization’s existing legacy systems.
- Direct cost savings attributable to the process improvements.
- Reliable and insightful report generation.
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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Oracle EPM Cloud Implementation Success Stories
The results were evident in that the total amount of time a property spent in Make Ready was greatly reduced, meaning that it could be turned over for leasing much faster after closing or a resident moved out.
Due to a higher quality of testing with reduced manual effort, Progress Residential now has a functional automation framework in place that will save time, reduce expenses, and improve employee productivity. These features have the indirect benefit for improving external users’ experience. They also aided with the easy identification and debugging of issues that eventually helped to deliver the quality product for the business.
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