A digital target operating model will help to overcome the operational roadblocks that cause transformation project failure.

Digital transformation is an ongoing process. It necessitates a re-imagination of the digital ecosystem. A one-size-fits-all model does not work. Equally important is a commitment across the business to focus on customer-driven business strategies, instead of merely on revenue gains.

We recommend six actionable building blocks to help businesses drive results through customer-focused strategies using an integrated digital target operating model.

In our whitepaper, Digital Transformation: Convert strategy into results with a digital target operating model, we discuss:

• The six building blocks to achieve end-to-end transformation
• Why the customer should be at the core of your strategy
• Ways to capitalise on different business models
• How to make transformation a continuous, incremental process