Business Context
The Situation
Monitoring and maintenance of their assets for a better experience
Intel, like any large organization, maintains numerous facilities that are expensive to acquire and maintain. In some regions, Intel’s business mix resulted in campuses that weren’t large enough to justify their own local facilities management teams but were large enough to realize ROI through IoT automation, including power management, space utilization, and environmental management. Intel needed the ability to deploy not only IoT instrumentation throughout these facilities, but also the ability to extend regional facilities management to each campus through local intelligence required to collect, process, and derive business value from instrumentation.
Business Context
Application modernisation includes the migration of legacy to new applications or platforms and supports the integration of new functionality to provide the latest functions to drive business outcomes.
Application leaders, architects and development specialists need to ensure that the technology is in place to support modernisation and that strategy is underpinned with clear planning towards 5 or 10 year goals.
We have already helped our clients to:
- Take a deeply strategic approach to application modernisation
- Evaluate the possibilities, from re-platforming, re-hosting, recoding, re-architecting, replacing and retiring applications
- Address security, mobility, flexibility and innovation
We have already helped our clients to:
- Take a deeply strategic approach to application modernisation
- Evaluate the possibilities, from re-platforming, re-hosting, recoding, re-architecting, replacing and retiring applications
- Address security, mobility, flexibility and innovation
Manheim Auctions, a leading UK provider of products and services to the used vehicle industry, needs to provide a sound foundation to set their application strategy for the years ahead. They identified the need to replace existing systems and establish a single customer view.
About Client
National omni-channel specialty retailer
The Challenge
- Significant decline in organic traffic
- Poor user signals (bounce rate, time on site)
- 1,000’s of programmatic pages automatically created, which produced massive duplicate content issues
The Solution
Deep dive UX & SEO audits.
- Provided deep dive audits of both the User experience and SEO organic traffic channel
- Identified key areas of improvement
Removed the auto generated programmatic pages
- Created a 301 redirect matrix for similar pages.
- Updated canonical strategy
- Produced new content to strengthen pages.
Mobile first strategy
- Moved site from a m. site structure to responsive design.
- Implementing migration to Azure
- Developing a new auction system using the latest technologies
- Automating testing and deployment
- Using open source libraries to ensure platform independence
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
–CHIEF DIGITAL OFFICER
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
CHIEF DIGITAL OFFICER
The Outcome
“We were in desperate need of a single source of truth for many years, and it’s finally here,” said Ortiz. “MST took the time to truly understand our needs, and now we’ve been able to provide our company with a customized solution that’s built for Liveops, not just for any call center.”
Ortiz and her team are now working with MST to create an agent service desk in Salesforce. “My company has no concerns because as soon as I said, ‘Oh yeah, my team from MST is going to build this,’ there was a sigh of relief,” concluded Ortiz. “I want MST around forever. They’ve given me the biggest feather in my cap because this has been a painful problem for many years. I can say with confidence that this has made me and my team a lot more important and influential at Liveops because we provided a solution that works, something that improves people’s experiences.”
The Outcome
Intel campuses deliver better experience for its employees and managers
For Intel, the results were immediate and dramatic:
- 49% increase in mobile checkout conversion rate.
- 25% YOY increase in organic traffic
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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One of the largest county Councils of Greater London saved £4.5m annually