Business Context
Volteo Edge (a Mastek partner) offers Edge Intelligence and IoT capabilities – helping businesses maximize savings and returns with connected infrastructure and data.
Volteo Edge’s ability to realize Edge Intelligence, the heart of the Connected Enterprise, has enabled Intel to address local integration and processing of vast quantities of raw information.
Intel Corporation (commonly known as Intel) is an American multinational corporation and technology company headquartered in Santa Clara, California. It is one of the world’s largest semiconductor chip manufacturers by revenue.
The Situation
Monitoring and maintenance of their assets for a better experience
Intel, like any large organization, maintains numerous facilities that are expensive to acquire and maintain. In some regions, Intel’s business mix resulted in campuses that weren’t large enough to justify their own local facilities management teams but were large enough to realize ROI through IoT automation, including power management, space utilization, and environmental management. Intel needed the ability to deploy not only IoT instrumentation throughout these facilities, but also the ability to extend regional facilities management to each campus through local intelligence required to collect, process, and derive business value from instrumentation.
Business Context
Application modernisation includes the migration of legacy to new applications or platforms and supports the integration of new functionality to provide the latest functions to drive business outcomes.
Application leaders, architects and development specialists need to ensure that the technology is in place to support modernisation and that strategy is underpinned with clear planning towards 5 or 10 year goals.
We have already helped our clients to:
- Take a deeply strategic approach to application modernisation
- Evaluate the possibilities, from re-platforming, re-hosting, recoding, re-architecting, replacing and retiring applications
- Address security, mobility, flexibility and innovation
We have already helped our clients to:
- Take a deeply strategic approach to application modernisation
- Evaluate the possibilities, from re-platforming, re-hosting, recoding, re-architecting, replacing and retiring applications
- Address security, mobility, flexibility and innovation
Manheim Auctions, a leading UK provider of products and services to the used vehicle industry, needs to provide a sound foundation to set their application strategy for the years ahead. They identified the need to replace existing systems and establish a single customer view.
About Client
Global provider of diabetes materials that seeks to “create a world without limits for people with diabetes”
Customer Information
- The client employees more than 2500 and services every global region.
- The client has facilities in Inverness, Scotland; Burnaby, British Columbia, Canada; and Cabo Rojo, Puerto Rico. Animas Corporation of West Chester, Pennsylvania.
- The client employees more than 2500 and services every global region.
- The client has facilities in Inverness, Scotland; Burnaby, British Columbia, Canada; and Cabo Rojo, Puerto Rico. Animas Corporation of West Chester, Pennsylvania.
The Solution
Deep dive UX & SEO audits.
- Provided deep dive audits of both the User experience and SEO organic traffic channel
- Identified key areas of improvement
Removed the auto generated programmatic pages
- Created a 301 redirect matrix for similar pages.
- Updated canonical strategy
- Produced new content to strengthen pages.
Mobile first strategy
- Moved site from a m. site structure to responsive design.
- We utilized CX Commerce, Dell Boomi, and Oracle JD Edwards ERP to consolidate multiple platforms to a single Sales Order Application globally.
- Via the CBO (Central Buying Organization) multiple regions support a Distributor methodology, B2B to Pharmacies, and Direct to Consumer offerings.
- Using CX Commerce Storefront and integration to Drupal CMS created a centralized application for Lifescan customers to visit, order, manage their master data and delegated administration.
The Solution
Deep dive UX & SEO audits.
- Provided deep dive audits of both the User experience and SEO organic traffic channel
- Identified key areas of improvement
Removed the auto generated programmatic pages
- Created a 301 redirect matrix for similar pages.
- Updated canonical strategy
- Produced new content to strengthen pages.
Mobile first strategy
- Moved site from a m. site structure to responsive design.
- We utilized CX Commerce, Dell Boomi, and Oracle JD Edwards ERP to consolidate multiple platforms to a single Sales Order Application globally.
- Via the CBO (Central Buying Organization) multiple regions support a Distributor methodology, B2B to Pharmacies, and Direct to Consumer offerings.
- Using CX Commerce Storefront and integration to Drupal CMS created a centralized application for Lifescan customers to visit, order, manage their master data and delegated administration.
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
–CHIEF DIGITAL OFFICER
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
CHIEF DIGITAL OFFICER
The Outcome
“We were in desperate need of a single source of truth for many years, and it’s finally here,” said Ortiz. “MST took the time to truly understand our needs, and now we’ve been able to provide our company with a customized solution that’s built for Liveops, not just for any call center.”
Ortiz and her team are now working with MST to create an agent service desk in Salesforce. “My company has no concerns because as soon as I said, ‘Oh yeah, my team from MST is going to build this,’ there was a sigh of relief,” concluded Ortiz. “I want MST around forever. They’ve given me the biggest feather in my cap because this has been a painful problem for many years. I can say with confidence that this has made me and my team a lot more important and influential at Liveops because we provided a solution that works, something that improves people’s experiences.”
The Outcome
Intel campuses deliver better experience for its employees and managers
For Intel, the results were immediate and dramatic:
- Started relationship with a PoC that validated the business requirements.
- First phase was Sales Application, using CX Commerce with phase 2 being a D2C Commerce site for consumers in EMEA.
- Phase 3 is RMA/Warranty/Samples Portal for multiple regions across the world.
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
- Started relationship with a PoC that validated the business requirements.
- First phase was Sales Application, using CX Commerce with phase 2 being a D2C Commerce site for consumers in EMEA.
- Phase 3 is RMA/Warranty/Samples Portal for multiple regions across the world.
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
Streamline your business processes with
Oracle EPM Cloud
Step into the next generation of business process planning with the power of automation. Leverage flexibility, sociability, and predictive planning to mitigate compliance challenges and outperform volatile market conditions.
Oracle EPM Cloud Implementation Success Stories
Decomplex
Customer Success
Decomplex
Customer Success
Leading automation for the Ministry of Justice
Driving improvement in patient care with data insights
Flexible IT systems for VISA verification
One of the largest county Councils of Greater London saved £4.5m annually