About HEI Hotels
HEI Hotels & Resorts, headquartered in Norwalk, Connecticut. They are a hospitality owner and operator of over 70 well-known upscale and luxury hotels. They are present in 23 states across the US. Some of the brand names managed by them are Marriott, Renaissance, Westin, Le Meridien, Sheraton, “W”, Hilton, Embassy Suites, Doubletree, Hyatt, and Crowne Plaza. They began as a small hotel investment and management company in the late 1980’s. Today, they employ over 5000+ employees. HEI has evolved into an industry-recognized and highly respected owner managing a $12 billion portfolio. They are one of the world’s leading upscale, luxury, and premium select-serve hotel brands.
Project Summary
Arcadis HR team needed to evolve its work structure to support the company’s growth strategy and become future-ready. They wanted to move away from coordinating their HR functions in Excel sheets and chose Oracle Cloud as the solution. Oracle Cloud offers comprehensive functionality, high performance, and flexible integration capabilities aligned to the requirements of Arcadis. Mastek was chosen as an implementation partner following our successful collaboration and delivery on past projects.
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
Project Summary
Arcadis HR team needed to evolve its work structure to support the company’s growth strategy and become future-ready. They wanted to move away from coordinating their HR functions in Excel sheets and chose Oracle Cloud as the solution. Oracle Cloud offers comprehensive functionality, high performance, and flexible integration capabilities aligned to the requirements of Arcadis. Mastek was chosen as an implementation partner following our successful collaboration and delivery on past projects.
The Challenges
They had to invest a lot of manpower to execute various processes, given the number of properties they owned and managed across the country, without any centralized system in place.
Using, tracking, and managing multiple Excel sheets was becoming increasingly difficult. This impacted negatively on their budget planning and bank statement reconciliations.
They wanted to establish a new property bookkeeping system to help them plan and manage budget consolidation of their various hotel group branches.
Simplify the existing complex process flow, along with increased data security.
They needed to enable a self-service procurement cycle with adequate financial and statutory reporting systems in place.
They were looking to integrate multiple POS systems with the ability to capture statistical information with dollar values in AP invoices.
They did not have any data normalization across all their properties. This led to different properties maintaining different data standards with a cumbersome COA structure that lacked scalability to meet diverse business needs.
They had to invest a lot of manpower to execute various processes, given the number of properties they owned and managed across the country, without any centralized system in place.
Using, tracking, and managing multiple Excel sheets was becoming increasingly difficult. This impacted negatively on their budget planning and bank statement reconciliations.
They wanted to establish a new property bookkeeping system to help them plan and manage budget consolidation of their various hotel group branches.
Simplify the existing complex process flow, along with increased data security.
They needed to enable a self-service procurement cycle with adequate financial and statutory reporting systems in place.
They were looking to integrate multiple POS systems with the ability to capture statistical information with dollar values in AP invoices.
They did not have any data normalization across all their properties. This led to different properties maintaining different data standards with a cumbersome COA structure that lacked scalability to meet diverse business needs.
A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.
About Client
The client is headquartered in New Zealand and invests in natural disaster research, education, and providing insurance to property owners for the damage caused by natural disasters like earthquakes, landslides, volcanic eruptions, hydrothermal activity, and tsunamis. They are committed to reducing the impact of natural disasters on people and communities.
The Challenge
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
There was no mechanism to interact with enterprise data. Store associates did not have a way to look up customer profile, purchase history, loyalty points, rewards, coupons, offers, etc.
Business Benefits
The Solution
Oracle Cloud Compensation Management module (part of Oracle HCM Cloud) was implemented for Arcadis’ North America and Australia regions:
- Mastek helped HEI to design and implement a single integrated solution with Oracle Cloud solutions. We were able to integrate all their daily income journal solutions using industry-specific best practices.
- We provided a user-friendly Oracle ERP Cloud system with a customized bank statement upload solution ensuring an easier, faster, and efficient financial system.
The Solution
Oracle Cloud Compensation Management module (part of Oracle HCM Cloud) was implemented for Arcadis’ North America and Australia regions:
- Mastek helped HEI to design and implement a single integrated solution with Oracle Cloud solutions. We were able to integrate all their daily income journal solutions using industry-specific best practices.
- We provided a user-friendly Oracle ERP Cloud system with a customized bank statement upload solution ensuring an easier, faster, and efficient financial system.
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
Benefits
Plug-and-play integration build for multiple POS such as Micros, Opera and Fosse made it possible to have a simplified cash overview process. It also helped with the analysis of revenue and cost for each service provided.
Established a catalogue-based procurement cycle (Punch Outs).
With the new Oracle ERP Cloud system in place, it was easy and secure to conduct an end-to-end tracking of expense reimbursements.
Oracle ERP Cloud system was customized and automated to generate auto-bank reconciliations; reports on revenue per available room (REVPAR), average daily rate (ADR), flow through which is operating profit % for additional revenue earned compared to budget; and tracking of fixed assets specific to location.
We built a customized interactive dashboard for budget vs actual analysis. They were also able to have a real-time financial statement generation.
Plug-and-play integration build for multiple POS such as Micros, Opera and Fosse made it possible to have a simplified cash overview process. It also helped with the analysis of revenue and cost for each service provided.
Established a catalogue-based procurement cycle (Punch Outs).
With the new Oracle ERP Cloud system in place, it was easy and secure to conduct an end-to-end tracking of expense reimbursements.
Oracle ERP Cloud system was customized and automated to generate auto-bank reconciliations; reports on revenue per available room (REVPAR), average daily rate (ADR), flow through which is operating profit % for additional revenue earned compared to budget; and tracking of fixed assets specific to location.
We built a customized interactive dashboard for budget vs actual analysis. They were also able to have a real-time financial statement generation.
The Outcome
Automated business processes in Finance and HCM-Payroll including Payslip distribution.
Eliminated manual work by using the excel upload of AP and AR transactions in the Finance Application.
Automated inter-branch (between regions) transaction of Receivable and Payable processes.
Centralized control of receipts and payments.
Eliminated paper work by using online forms in HR Self Services and its online approval process.
Online approval process for various employee transactions, such as employee expense approval, leave approval, and various other employee transactions as per SACC Policy.
With the updated region-wise system security implemented, we ensured data security and user security by region. It provided with an ability to process transactions and view data region-wise. It ensured that one region cannot view or transact another region’s transaction and data. Additionally, with user security, reports can be run only by the users of the respective regions.
Ensured reduce dependency on the parent company for Period Closing and other resources in the newly implemented system.
Achieved a rapid implementation through deployment of the Oracle Unified Methodologies and migrated SAP ERP on-premise to Oracle Cloud Services.
With the rapid implementation approach and preventative risk management, we were able to identify the risks to avoid delays in the project.
Provided solutions to create dynamic dashboards for interactive reporting, along with the business process automation.
Suggested a change in management as per internationally recognized standards and locally-required regulations.
Why did HEI Hotels choose Mastek?
Mastek strong reference base and our comprehensive hospitality industry knowledge and experience helped us partner with the HEI Hotels. Moreover, our global experience and credentials in the Oracle Cloud, our teamwork and transparency with the Oracle sales rep market provided a safe pair of hands for the HEI. We ensured that the investment they made was shown through the key metrics that they tracked. We provided them with a complete solution with a best-in-class security.
In-depth knowledge of Compensation and HCM modules and the relevant expertise to develop the required customisations ensured on-point delivery and implementation.
Mastek’s bespoke training for ‘Super Users’ helped team Arcadis quickly understand the solution and its optimal usage.
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
In-depth knowledge of Compensation and HCM modules and the relevant expertise to develop the required customisations ensured on-point delivery and implementation.
Mastek’s bespoke training for ‘Super Users’ helped team Arcadis quickly understand the solution and its optimal usage.
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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