According to TechMarketView’s December 2021 forecast, 51 percent of NHS technology spending will be on new digital projects or services by 2024. If the NHS embraces this digital transformation, it can achieve better outcomes across the board. For example, with the right technology, Integrated Care Systems (ICS) can drive better and more consolidated digital services for their areas.

Digital services are everywhere—from online forms to cloud file storage. They serve us by increasing our access to information, streamlining processes and automatically scaling to better meet demand.

With population health management as one of the strategic aims of the NHS, strong digital service design can help ensure that the hardest people to help are not left behind.

With that in mind, what goes into designing and optimising effective digital services?

Let’s take a deeper look