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Flexible IT systems for VISA verification

About Client

The Home Office is the lead government department for immigration and passports, drugs policy, crime, counter-terrorism and police.

Challenge

Selected Mastek to deliver two key processes, the Biometric Residence Permit and the Biometric Travel Document components of the core IPT Programme infrastructure which comprised:

  • SSB (Shared Service Bus), a software component supporting communication between immigration and enforcement systems
  • CDP (Common Data Platform), a single data platform addressing various data sharing needs of the Home Office and other government departments.

Solution

  • Mastek designed, built, tested and delivered the SSB and the CDP systems in line with the UK Government’s Digital Services (GDS) recommendations
  • Focused on business outcomes by adopting IPT processes into Mastek’s proven Enterprise Agile approach.

Results

Data Quality

  • Resolved previous case-centric identities with a person-centric, single identity view of customers.
  • Reduced data inconsistencies and risks.

Efficiency

  • Helped fast track verification for UK work permits and visas by providing a consolidated view of customer’s biometric data.
  • Ensured quick decision-making through efficient and timely data sharing with other government departments and with partners’ and stakeholder systems.

EU Compliance

  • Enabled the UK to comply with the 2008 EU Council regulation.

User Experience

  • Delivered a reliable user experience by ensuring secure messaging and service orchestration between various systems.
  • Enhanced customer experience, reduced costs and lowered opportunities for fraudelent applications by enabling visa applicants to both apply and pay online.