Business Context
The right kind of Human Capital Management (HCM) systems enable organizations to nurture an engaged community of employees who feel empowered to outperform, while feeling included and valued. From a technology perspective, this calls for integrating effective data models, seamless processes and infrastructure, and a single user experience. Cloud-based HCM solutions give HR an edge to unify and configure their systems.
Mastek leveraged its expertise in Oracle Cloud HCM implementation to enable a leader in the Middle East’s design-build construction industry to decomplex the digital and transition to a cloud-based, unified and integrated HCM system.
Project Summary
Arcadis HR team needed to evolve its work structure to support the company’s growth strategy and become future-ready. They wanted to move away from coordinating their HR functions in Excel sheets and chose Oracle Cloud as the solution. Oracle Cloud offers comprehensive functionality, high performance, and flexible integration capabilities aligned to the requirements of Arcadis. Mastek was chosen as an implementation partner following our successful collaboration and delivery on past projects.
Project finished on time, on scope and on budget. Both the ERP and EPM streams are live and operational. Both end users and finance superusers (project team) are using the system in earnest and the associated benefits (of the new ERP) are already visible. A great accomplishment for both teams!
Being a remote implementation brought it own challenges, however your dedication and hard work made the difference.
–Client Project Manager
Project finished on time, on scope and on budget. Both the ERP and EPM streams are live and operational. Both end users and finance superusers (project team) are using the system in earnest and the associated benefits (of the new ERP) are already visible. A great accomplishment for both teams!
Being a remote implementation brought it own challenges, however your dedication and hard work made the difference.
– Client Project Manager
About Client
With more than 1,500 buildings constructed across the Gulf Cooperation Council (GCC) over three decades of operations, the Amana Group is a known leader in the design build of industrial and commercial facilities. Committed to building faster, safer, and greener across sectors, the company brings multi-disciplinary cross-sector expertise and LEED-certified green building strategies.
The Challenge
Need for a comprehensive Cloud-based HCM system to integrate and automate HR processes.
The Amana Group was looking to implement a Cloud-based HCM system to accomplish effective change management on major HR policies and automate the integration of payroll.
This called for a transformation of their HCM systems to integrate core HR operations, recruitment and workforce management processes, absence management records and payroll inputs.
Falling behind competition in regards to product innovation
Frustration with the lack of speed from IT
Facing performance challenges with increased demand on the data environment
Existing on-premise systems nearing end of life
Falling behind competition in regards to product innovation
Frustration with the lack of speed from IT
Facing performance challenges with increased demand on the data environment
Existing on-premise systems nearing end of life
A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.
About Client
The client is headquartered in New Zealand and invests in natural disaster research, education, and providing insurance to property owners for the damage caused by natural disasters like earthquakes, landslides, volcanic eruptions, hydrothermal activity, and tsunamis. They are committed to reducing the impact of natural disasters on people and communities.
The Challenge
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
There was no mechanism to interact with enterprise data. Store associates did not have a way to look up customer profile, purchase history, loyalty points, rewards, coupons, offers, etc.
Business Benefits
The Solution
Implementing an end-to-end Oracle Cloud HCM system
In being a preferred Oracle Partner with strong credentials in Oracle HCM implementation in the region, and expertise in the construction industry we were chosen to be Amana Groups’s strategic and implementation partner.
We implemented Oracle Cloud HCM with the following modules:
- Core HR (Employee and Manger Self-Service).
- Recruitment Cloud Services.
- Workforce Management.
- Absence Management Helpdesk.
- Oracle Payroll-UAE.
Before implementation, we streamlined and simplified the main HR processes and unified them across four countries where the Amana Group had operations. We also conducted sessions to ensure that all stakeholders were on the same page while testing the solutions helping us to accelerate customer approvals.
Additionally, we adopted the ADOPT methodology (Advisory, Design, Orchestrate, Prepare, and Transition) for Oracle HCM cloud implementation
The Solution
Implementing an end-to-end Oracle Cloud HCM system
In being a preferred Oracle Partner with strong credentials in Oracle HCM implementation in the region, and expertise in the construction industry we were chosen to be Amana Groups’s strategic and implementation partner.
We implemented Oracle Cloud HCM with the following modules:
- Core HR (Employee and Manger Self-Service).
- Recruitment Cloud Services.
- Workforce Management.
- Absence Management Helpdesk.
- Oracle Payroll-UAE.
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
Implementations
Provided an onshore / offshore project team to deploy an MVP in 4 months
Facilitated knowledge transfer across multiple teams
Leveraged prebuilt frameworks to significantly accelerate the modernization
Jointly developed a reference architecture and implemented it
Provided an onshore / offshore project team to deploy an MVP in 4 months
Facilitated knowledge transfer across multiple teams
Leveraged prebuilt frameworks to significantly accelerate the modernization
Jointly developed a reference architecture and implemented it
What we did
We supplied a multidisciplinary team, including architects, service designers and user researchers.
Through a series of targeted technical and service design workshops, we delved into strategic areas that promised significant potential outcomes, as well as those with relatively smaller impact but more straightforward solutions. Throughout the process, we maintained an ongoing feedback loop with the teams, facilitating adjustments and refinements as needed.
We also conducted in-depth user research with commissioners and GP practice managers, data analysis and an expert infrastructure review to understand and map the ‘as is’ ecosystem, and to identify pain points and opportunities.
We used this baseline to propose three options that address infrastructure issues, user needs and business needs. Our recommendations included an ideal future state as well as transitional models to enable an informed approach to decision-making by the client.
The Outcome
A modern, efficiently integrated and unified HR system
The successful implementation of Oracle Cloud HCM system enabled the Amana Group to achieve the following outcomes on-time:
- Improved efficiency of business processes
- Access to anywhere, anytime access to the application for more than 1800 white collar employees
The diligence of our payroll team ensured that all employees’ salaries were processed accurately, and all payments settled on time. The team worked overtime to ensure that the payroll process was completed on schedule.
Align the strategic cloud direction to significantly reduce operational costs and increase speed to market
Reduced and eliminated dependency on proprietary technology
Significantly improved query response
Accelerated internal adoption of Snowflake
Improved customer satisfaction and confidence
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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