The Challenge
Organizations often struggle with:
- Gaining deeper insights into product/service performance.
- Managing large product datasets efficiently.
Our Solution
Mastek’s Customer Review Analytics provides actionable insights through advanced AI and NLP technologies:
- Aspect Mining: NLP identifies key product features and related reviews.
- Sentiment Analysis: Cloud-based analytics to reveal customer sentiments.
- Real-Time Dashboards: Intuitive visualizations built with Angular and Chart.js for easy insights.
Technology Stack
- Azure Text Analytics API for sentiment and aspect mining.
- Azure App Service for scalable deployment.
- Python & AngularJS for seamless integration.
The Outcome
- Faster Decision-Making: Speed up product sustainability assessments.
- Rapid Problem Resolution: Quickly address recurring challenges.
- Real-Time Insights: Track customer sentiment and compare products.
- Improved Market Positioning: Simplified product benchmarking.
Why It Matters
- 49% more customer spend when businesses respond to reviews.
- 53% of customers expect responses within 7 days.