The client is a global leader in healthcare analytics and clinical research. They leverage their deep expertise to drive innovation and deliver better healthcare outcomes for clients in the pharmaceutical, biotechnology, and wider healthcare industries.

The primary goal of this managed services project is to effectively oversee and maintain the customer’s infrastructure resources within the AWS and Azure cloud environments. This entails comprehensive management of multiple client accounts, ensuring optimized performance, security, and cost-efficiency across a wide range of cloud services. The team is tasked with proactively monitoring and optimizing the client’s cloud environments to maximize uptime, minimize risks, and drive cost savings.

To manage the client’s customers AWS account and Azure subscription and provision the cloud infrastructure resources and provide adequate support on the cloud infrastructure. Apply Patching and Maintenance on their existing servers.

Deployment
Smarter Agents

Achieved recurring Monthly Saving of $15k/ Month

More than 70% of tickets are resolved within same shift

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