Based in Australia, the client is a retail chain whose objective is to deliver holistic solutions that effectively fulfill customer requirements and additionally create business value. They are publicly listed and have more than 1600 employees working for them. With more than 130 retail stores across Australia, they are known for their consistent innovation and value creation for their customers, employees and stakeholders.
They needed a centralised system capable of automating the complete process of product innovation. The process included capturing ideas and prioritizing concepts important for product innovation
Created customised reporting dashboard, which helped them access the status of ideas, requirements and concepts
The project was completed in 4 months with a complete remote implementation due to Covid-19 restrictions
Increased customer experience value with the support of the Oracle PLM Cloud features for automation and product innovation
Now, they had a centralised repository filled with historical data on product innovation. They can access it anytime in the future
Automated process right from product innovation to end product eliminating most of the tedious manual processes on spreadsheets
