Business Context
The client is a leading Australian retail chain and they wanted a robust support for continuous agile product innovation. They realised that Oracle Cloud Fusion Product Lifecycle Management (PLM) could deliver them business benefits and help them enhance their existing products in the fast-moving technical accessories market. Our team remotely completed the entire implementation in 4 months due to Covid-19 restrictions.
The Situation
Monitoring and maintenance of their assets for a better experience
Intel, like any large organization, maintains numerous facilities that are expensive to acquire and maintain. In some regions, Intel’s business mix resulted in campuses that weren’t large enough to justify their own local facilities management teams but were large enough to realize ROI through IoT automation, including power management, space utilization, and environmental management. Intel needed the ability to deploy not only IoT instrumentation throughout these facilities, but also the ability to extend regional facilities management to each campus through local intelligence required to collect, process, and derive business value from instrumentation.
Business Context
Application programing interfaces (APIs) underpin common actions such as posting on social media or buying a concert ticket online— they are key to bridging the gap between legacy applications and innovative digital solutions.
APIs enable Chief Information Officers (CIOs) and Chief Digital Officers (CDOs) to develop a strategy that enables application modernisation and reduces the friction between legacy and modern systems.
We have already used APIs to help our clients to:
- Catalogue their application portfolio
- Optimise assets like data and transactions
- Address problems such as skills gaps or legacy integration
We have already used APIs to help our clients to:
- Catalogue their application portfolio
- Optimise assets like data and transactions
- Address problems such as skills gaps or legacy integration
A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.
About Client
Progress Residential is one of the largest providers of high-quality single-family rental homes in the USA. Managing 30,000 properties in 15 markets across the United States, they required a high quality product to cut down the overall time a property is in Make Ready phase prior to being placed back onto the market for leasing.
As their QA process per property was largely manual, Progress Residential was also in need of an automation framework that would enable their QA team to quickly validate each build and ensure that all the Make Ready auto-creation features were working on each.
MST (A Mastek Company) provided a Make Ready application in Salesforce to manage renovations and turns for each of Progress Residential’s properties, and an automation framework to dispense with the quantity of paperwork and emails generated per property.
The Challenge
Progress Residential manages different types of properties; for each property type, a “Make Ready” project should be automated. Prior, each Make Ready project was a lot of manual work with masses of paperwork and emails generated.
For example, scheduling jobs with external vendors required multiple emails. Make Ready Coordinators and Project Managers kept track of hundreds of emails just to coordinate work across various partner vendors.
QA efforts were labor intensive as they manually verified all the scenarios for every new build: these processes as well should be automated.
Progress Residential required a quality product to cut down the amount of time a property was in Make Ready mode, prior to being placed back on the market. Automating these various projects would not only save time but ensure each Make Ready project was done correctly.
The Solution
To find the best outcome for Progress Residential, they needed an outside-of-the-box solution that simplified their processes.
- Customized TaskRay, PM software, integrating our solution with it.
- UtilizingCalendarAnything, the client is able to visualize project tasks and assign vendors to each.
- Salesforce Communities enabled Progress Residential Managers and Supervisors to review the jobs performed by technicians and certify the property rent-ready.
- For the Progress Residential QA process, we created an automation framework that would allow the QA team to quickly validate each build and ensure that all the Make Ready auto-creation features were working on every single build. This framework was developed with Behavior Driven Development (BDD) methodology to aid non-technical team members to understand the software project better
Build mobile apps for:
- HETool for Store associates: develop a mobile app for in-store use to register or look up customers, view buying history, or provide product information
- Mobile Customer App (CA) for Customers: develop a mobile app for use by customers to look up purchase history, loyalty points, redeem points, get information on offers, and other features to improve the shopping experience
The Solution
To find the best outcome for Progress Residential, they needed an outside-of-the-box solution that simplified their processes.
- Customized TaskRay, PM software, integrating our solution with it.
- UtilizingCalendarAnything, the client is able to visualize project tasks and assign vendors to each.
- Salesforce Communities enabled Progress Residential Managers and Supervisors to review the jobs performed by technicians and certify the property rent-ready.
- For the Progress Residential QA process, we created an automation framework that would allow the QA team to quickly validate each build and ensure that all the Make Ready auto-creation features were working on every single build. This framework was developed with Behavior Driven Development (BDD) methodology to aid non-technical team members to understand the software project better.
The Solution
To find the best outcome for Progress Residential, they needed an outside-of-the-box solution that simplified their processes.
- Customized TaskRay, PM software, integrating our solution with it.
- UtilizingCalendarAnything, the client is able to visualize project tasks and assign vendors to each.
- Salesforce Communities enabled Progress Residential Managers and Supervisors to review the jobs performed by technicians and certify the property rent-ready.
- For the Progress Residential QA process, we created an automation framework that would allow the QA team to quickly validate each build and ensure that all the Make Ready auto-creation features were working on every single build. This framework was developed with Behavior Driven Development (BDD) methodology to aid non-technical team members to understand the software project better.
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
–CHIEF DIGITAL OFFICER
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
CHIEF DIGITAL OFFICER
The Outcome
“We were in desperate need of a single source of truth for many years, and it’s finally here,” said Ortiz. “MST took the time to truly understand our needs, and now we’ve been able to provide our company with a customized solution that’s built for Liveops, not just for any call center.”
Ortiz and her team are now working with MST to create an agent service desk in Salesforce. “My company has no concerns because as soon as I said, ‘Oh yeah, my team from MST is going to build this,’ there was a sigh of relief,” concluded Ortiz. “I want MST around forever. They’ve given me the biggest feather in my cap because this has been a painful problem for many years. I can say with confidence that this has made me and my team a lot more important and influential at Liveops because we provided a solution that works, something that improves people’s experiences.”
Technologies Used
Intel campuses deliver better experience for its employees and managers
For Intel, the results were immediate and dramatic:
- Automation framework
- Salesforce communities
- TaskRay
- CalendarAnything
- BDD methodology
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
- Automation framework
- Salesforce communities
- TaskRay
- CalendarAnything
- BDD methodology
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
Streamline your business processes with
Results
The results were evident in that the total amount of time a property spent in Make Ready was greatly reduced, meaning that it could be turned over for leasing much faster after closing or a resident moved out.
Due to a higher quality of testing with reduced manual effort, Progress Residential now has a functional automation framework in place that will save time, reduce expenses, and improve employee productivity. These features have the indirect benefit for improving external users’ experience. They also aided with the easy identification and debugging of issues that eventually helped to deliver the quality product for the business.
Oracle EPM Cloud Implementation Success Stories
The results were evident in that the total amount of time a property spent in Make Ready was greatly reduced, meaning that it could be turned over for leasing much faster after closing or a resident moved out.
Due to a higher quality of testing with reduced manual effort, Progress Residential now has a functional automation framework in place that will save time, reduce expenses, and improve employee productivity. These features have the indirect benefit for improving external users’ experience. They also aided with the easy identification and debugging of issues that eventually helped to deliver the quality product for the business.
Decomplex
Customer Success
Decomplex
Customer Success
Leading automation for the Ministry of Justice
Driving improvement in patient care with data insights
Flexible IT systems for VISA verification
One of the largest county Councils of Greater London saved £4.5m annually