Business Context
One of the world’s busiest ferry terminals, handling millions of passengers and vehicles every year, launched Project ASPIRE (Accelerate Smart Process Improvements and Replace the ERP software) to modernise their operations and replace outdated systems that were holding back their growth. They were looking to build a long-term foundation for smarter, more collaborative operations under their “Working Smarter Together” vision.
The Client
A 400-year-old UK port authority spanning 95 hectares, moving millions of passengers annually. They had the scale and ambition to be a world-class facility, but their technology was stuck in legacy systems, hampering the overall scalability, collaboration and efficiency. The leadership knew that to stay competitive and deliver better service, they needed to transform how they worked – from finance to HR
The Situation
The authority was running one of the world’s busiest ferry ports, but their ageing IFS ERP system had become a major bottleneck. Data was scattered across multiple disconnected systems; staff were drowning in manual processes, and getting basic reports was a daily struggle. Department heads couldn’t collaborate effectively because everyone was working with incomplete information. With their system renewal deadline approaching, they needed more than just an upgrade – they needed a complete digital transformation.
The Solution
We implemented a wide range of solution from the Oracle Cloud ecosystem in June 2024:
Core Systems Deployed:
Value-Added Applications:
- VBA solutions for enhanced functionality
- Making Tax Digital (MTD) compliance
- Warehouse 360 for inventory optimisation
- CIS Solutions for construction industry requirements
The Results
The port authority now enjoys a competitive edge in the port market through enhanced operational efficiency and seamless cross-department collaboration. The scalable Oracle platform serves as a solid foundation for future digital transformation initiatives, positioning them for sustainable growth in an increasingly competitive industry.