Business Context
Volteo Edge (a Mastek partner) offers Edge Intelligence and IoT capabilities – helping businesses maximize savings and returns with connected infrastructure and data.
Volteo Edge’s ability to realize Edge Intelligence, the heart of the Connected Enterprise, has enabled Intel to address local integration and processing of vast quantities of raw information.
Intel Corporation (commonly known as Intel) is an American multinational corporation and technology company headquartered in Santa Clara, California. It is one of the world’s largest semiconductor chip manufacturers by revenue.
The Situation
Monitoring and maintenance of their assets for a better experience
Intel, like any large organization, maintains numerous facilities that are expensive to acquire and maintain. In some regions, Intel’s business mix resulted in campuses that weren’t large enough to justify their own local facilities management teams but were large enough to realize ROI through IoT automation, including power management, space utilization, and environmental management. Intel needed the ability to deploy not only IoT instrumentation throughout these facilities, but also the ability to extend regional facilities management to each campus through local intelligence required to collect, process, and derive business value from instrumentation.
Business Context
Intelligent Automation allows organisation to streamline business process to seize opportunities and manage risk.
The benefits of RPA are not always easy to achieve but successful outcomes are essential to supporting business goals. We have already helped our clients to integrate RPA into their business roadmap and to:
- Build an Intelligent Automation roadmap and determine the role of RPA
- Define business process across the organisation
- Invest in Automation Centres of Excellence for governance, training and change management
- Ensure cross-functional collaboration across business, IT and security
- Build an Intelligent Automation roadmap and determine the role of RPA
- Define business process across the organisation
- Invest in Automation Centres of Excellence for governance, training and change management
- Ensure cross-functional collaboration across business, IT and security
Manheim Auctions, a leading UK provider of products and services to the used vehicle industry, needs to provide a sound foundation to set their application strategy for the years ahead. They identified the need to replace existing systems and establish a single customer view.
About Client
Our client, a global business conglomerate, wanted to use RPA to drive savings and improve critical relationships with suppliers. Their Intelligent Automation roadmap now allows them to develop creative and responsive solutions in a highly competitive marketplace.
The Situation
- Purchasing staff needed to be freed up to spend less time on routine work
- It was critical to Introduce in Purchasing, to test how RPA could provide a competitive edge
- The need to prove value to stakeholders and engage employees in the transformation
- Purchasing staff needed to be freed up to spend less time on routine work
- It was critical to Introduce in Purchasing, to test how RPA could provide a competitive edge
- The need to prove value to stakeholders and engage employees in the transformation
The Solution
Deep dive UX & SEO audits.
- Provided deep dive audits of both the User experience and SEO organic traffic channel
- Identified key areas of improvement
Removed the auto generated programmatic pages
- Created a 301 redirect matrix for similar pages.
- Updated canonical strategy
- Produced new content to strengthen pages.
Mobile first strategy
- Moved site from a m. site structure to responsive design.
- Implementing UIPath
- Establishing an RPA Centre of Excellence, co-owned by Business and IT
- Delivering the RPA journey across six business units
- Transferring planning, implementation and deployment into the hands of employees
The Solution
Deep dive UX & SEO audits.
- Provided deep dive audits of both the User experience and SEO organic traffic channel
- Identified key areas of improvement
Removed the auto generated programmatic pages
- Created a 301 redirect matrix for similar pages.
- Updated canonical strategy
- Produced new content to strengthen pages.
Mobile first strategy
- Moved site from a m. site structure to responsive design.
- Implementing UIPath
- Establishing an RPA Centre of Excellence, co-owned by Business and IT
- Delivering the RPA journey across six business units
- Transferring planning, implementation and deployment into the hands of employees
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
–CHIEF DIGITAL OFFICER
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
CHIEF DIGITAL OFFICER
The Outcome
“We were in desperate need of a single source of truth for many years, and it’s finally here,” said Ortiz. “MST took the time to truly understand our needs, and now we’ve been able to provide our company with a customized solution that’s built for Liveops, not just for any call center.”
Ortiz and her team are now working with MST to create an agent service desk in Salesforce. “My company has no concerns because as soon as I said, ‘Oh yeah, my team from MST is going to build this,’ there was a sigh of relief,” concluded Ortiz. “I want MST around forever. They’ve given me the biggest feather in my cap because this has been a painful problem for many years. I can say with confidence that this has made me and my team a lot more important and influential at Liveops because we provided a solution that works, something that improves people’s experiences.”
The Outcome
Intel campuses deliver better experience for its employees and managers
For Intel, the results were immediate and dramatic:
- Set up a centralised control centre to rollout 13 Robots.
- Identified over 50 processes for their roadmap.
- Started to use cognitive automation.
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
- Set up a centralised control centre to rollout 13 Robots
- Identified over 50 processes for their roadmap
- Started to use cognitive automation
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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