Serving as a trusted provider of comprehensive CRM Dynamics 365 consulting services, we assist businesses in streamlining their lead process, improving profitability, and maintaining strong connections with their customers.

The need for Microsoft engagement

  • Unsatisfactory stakeholder experience

  • Inefficient data insights and reporting

  • Limited exposure to various channels of engagement

  • Escalating support costs for legacy platform and risk of failure with limited in-house expertise

  • Difficulty gaining actionable insights

Our team

Azure + Bizapps resources

Extensive experience across industries

Proven track record of successful projects

Empower your businesses to streamline lead processes, drive profitability, and raise customer connections using Microsoft Dynamics 365.

Unveiling the biggest challenges faced by retail enterprises today

  • Lack of customer engagement capabilities. 
  • Lack of personalized marketing, sales, and service experiences.
  • Mismanaged customer relationship due to absence of centralized system.
  • Slow deployment process due to absence of a cloud-based deployment model.
  • Limitations in scalability prevent accommodating increasing data volumes and meeting user demands. 
  • Insufficient data security.
  • Lack of support for customer interactions across various channels.
  • Slow resolution times for customer inquiries and complaints.
  • Lack of 24*7 customer support.

Rising above the challenges: Tools to thrive in a rapidly evolving business landscape


  • Campaign management robust tools for designing, executing, and tracking marketing campaigns across multiple channels. 
  • Track lead interactions, personalize communication, and automatically trigger relevant follow-ups to move leads through the sales funnel. 
  • Design and automate customer journeys that guide individuals through personalized interactions and touchpoints.  
  • Track key metrics such as campaign engagement, lead conversion rates, customer acquisition costs, and revenue attribution. 
  • Integration with sales and customer service, allowing sales and marketing teams to collaborate more effectively towards a common goal of delivering a seamless customer experience. 


  • Comprehensive view of customer interactions, preferences, and buying history, enabling personalized and informed sales engagements. 
  • Structured framework to track and manage sales opportunities. 
  • Tools for accurate sales forecasting and pipeline management to analyze historical data, assess the probability of deals closing, and forecast revenue.  
  • Automate repetitive sales tasks, such as lead assignments, follow-ups, and sales document generation. 
  • Unified platform for sharing customer information, collaborating on deals, and fostering teamwork. 
  • Integration with productivity tools Microsoft Outlook and Microsoft Teams to enhance productivity and efficiency. 
  • Mobile sales app to access customer data, update records, and manage activities on the go. 
  • Scalability and customization offerings tailored for unique sales requirements. 

Customer Service

  • Case management and ticketing, enabling businesses to track and resolve customer issues promptly. 
  • SLA management: To prioritize and allocate resources based on service commitments, improving response times and meeting your customers’ expectations. 
  • AI-powered virtual agents for common customer inquiries and automated assistance. 
  • Customer insights and analytics: It offers advanced analytics and reporting capabilities to gain insights into customer service performance. 
  • Collaboration and Knowledge sharing: The platform promotes collaboration among customer service teams by providing a shared workspace for agents to collaborate, share information, and seek assistance from subject matter experts. 
  • Integration with other systems: It integrates seamlessly with other applications within the Dynamics 365 suite, such as Sales and Marketing. This integration enables a holistic view of customer interactions across the entire customer journey, facilitating better collaboration between teams and providing a comprehensive understanding of customer needs. 
  • Scalability and customization: It is a scalable solution that can adapt to the evolving needs of businesses. It offers flexibility for customization, allowing organizations to tailor the system to their specific customer service processes and requirements. 

Building Trust

Building Trust


Trust Elements


Delivering Value


Industries We Serve

Our approach is industry first. We decomplex digital for all enterprises.


Mastek’s public sector and government consulting services leverage the power of emerging technologies and help you solve the challenges of a changing world.


Mastek reimagines your technology choices and helps you build an agile, intelligent, high-performing healthcare system that delivers  long-term results.


Mastek’s agile digital retail technologies automate business-to-business (B2B) processes, drive efficiencies and transform the customer experience.

Financial Services

Mastek’s round-the-clock financial services and solutions support innovation and help you realise the benefits of the digital in finance.


Mastek’s innovative manufacturing services and solutions are taking the manufacturing industry into the next phase of accelerated growth and creating resilient systems of the future.

Creating Velocity

Creating Velocity

Decomplex Ideas

Transform your business with streamlined sales, marketing, and service processes. Get in touch now to revolutionize your operations and drive growth.