Continuously improve engagement within your enterprise
Mastek’s engagement platform serves all your business needs and provides end-to-end communication capabilities for providing and controlling services concerning diverse stakeholders, both internally and externally.
Self-service portal
All types of stakeholders (including Citizens/Residents/ Businesses/ Councilors/ Patients/ Students) can access organizational services and will be able to request, report, make payments and raise complaints through this tool.
Customer relationship management
Staff members can efficiently work on notified cases. Microsoft engagement solution is automated to reduce manual errors and provide quick turn-around time. It is configured to provide consolidated, accurate information on the cases, along with a single version of truth with comprehensive reporting capabilities.
The need for Microsoft engagement
Unsatisfactory stakeholder experience
Inefficient data insights and reporting
Limited exposure to various channels of engagement
Escalating support costs for legacy platform and risk of failure with limited in-house expertise
Difficulty gaining actionable insights
Why Mastek?
Extensive experience across industries
Services Overview
Microsoft Engagement benefits
ServiceNow Analytics and Reporting
Modern, scalable & future-proof solution that can adapt to evolving requirements and future-proof business operations.
ServiceNow Accelerators
It enables self-service capabilities while maintaining necessary approvals and governance controls.
ServiceNow Accelerators
Delivers personalized experiences to engage stakeholders in secure, individualized encounters through every point of interaction.
ServiceNow Analytics and Reporting
Connect, engage, and efficiently manage your organization’s workforce with tools that provide the best possible service.
ServiceNow Accelerators
Integrating various Microsoft cloud solutions facilitates seamless data exchange, collaboration, and interoperability across departments and agencies.
ServiceNow Accelerators
Single version of truth for reporting and analytics, ensuring consistency and accuracy of data across various systems.