Continuously improve engagement within your enterprise
Mastek’s engagement platform serves all your business needs and provides end-to-end communication capabilities for providing and controlling services concerning diverse stakeholders, both internally and externally.
Self-service portal
All types of stakeholders (including Citizens/Residents/ Businesses/ Councilors/ Patients/ Students) can access organizational services and will be able to request, report, make payments and raise complaints through this tool.
Customer relationship management
Staff members can efficiently work on notified cases. Microsoft engagement solution is automated to reduce manual errors and provide quick turn-around time. It is configured to provide consolidated, accurate information on the cases, along with a single version of truth with comprehensive reporting capabilities.
The need for Microsoft engagement
Unsatisfactory stakeholder experience
Inefficient data insights and reporting
Limited exposure to various channels of engagement
Escalating support costs for legacy platform and risk of failure with limited in-house expertise
Difficulty gaining actionable insights
Why Mastek?
Why Choose Mastek for Oracle Cloud Applications?
Value Based Delivery
With our Value-Based Delivery (VBD) framework, you can continue to focus on measuring and monitoring ROI for which your Oracle Cloud Applications were implemented.
Mastek Glide program entails a faster and more efficient way of moving from on-premise to cloud.
With our Value-Based Analytics, you can monitor and measure the Key Performance Indicators (KPIs) across the implementation phases and post-implementation.
Managed services
Mastek Application Enhancement Services (AES) helps with regular app upgrades, reduces the cost of running Oracle applications, and assures 2.4X ROI, ensuring you get the most out of your Oracle Applications.
Our enhancement support services help in process improvements so that you achieve the true value of your Oracle investment with continuous agile service management.
Services Overview
Expanding Operations for a Leading Public Health Agency with Oracle Cloud Solutions.
Harbin Clinic Improves Employee Efficiency by Upgrading to Oracle Cloud Applications.
Suffolk County Council sets off on its cloud journey, partnered by Mastek
Garden Spot's Oracle Cloud Implementation Journey with Mastek
Building Trust
Building Trust
Awards
Microsoft Engagement benefits
ServiceNow Analytics and Reporting
Modern, scalable & future-proof solution that can adapt to evolving requirements and future-proof business operations.
ServiceNow Accelerators
It enables self-service capabilities while maintaining necessary approvals and governance controls.
ServiceNow Accelerators
Delivers personalized experiences to engage stakeholders in secure, individualized encounters through every point of interaction.
ServiceNow Analytics and Reporting
Connect, engage, and efficiently manage your organization’s workforce with tools that provide the best possible service.
ServiceNow Accelerators
Integrating various Microsoft cloud solutions facilitates seamless data exchange, collaboration, and interoperability across departments and agencies.
ServiceNow Accelerators
Single version of truth for reporting and analytics, ensuring consistency and accuracy of data across various systems.
Process
Delivering Value
Delivering
Value
Industries We Serve
Our approach is industry first. We decomplex digital for all enterprises.
Government
Mastek’s public sector and government consulting services leverage the power of emerging technologies and help you solve the challenges of a changing world.
Healthcare
Mastek reimagines your technology choices and helps you build an agile, intelligent, high-performing healthcare system that delivers long-term results.
Retail
Mastek’s agile digital retail technologies automate business-to-business (B2B) processes, drive efficiencies and transform the customer experience.
Financial Services
Mastek’s round-the-clock financial services and solutions support innovation and help you realise the benefits of the digital in finance.
Manufacturing
Mastek’s innovative manufacturing services and solutions are taking the manufacturing industry into the next phase of accelerated growth and creating resilient systems of the future.
Government
Mastek’s public sector and government consulting services leverages the power of emerging technologies and helps you solve the challenges of a changing world.
Healthcare
Mastek reimagines your technology choice and helps you build an agile intelligent, high-performing healthcare system that drives long-term results.
Retail
Mastek’s agile digital retail technologies automate business-to-business (B2B) processes, drive efficiencies and transform the customer experience.
Financial Services
Mastek’s around-the-clock financial services and solutions support innovation and help you realise the benefits of the digital in finance.
Manufacturing
Mastek’s innovative manufacturing services and solutions are taking the manufacturing industry into the next phase of accelerated growth and creating resilient systems of the future.
Creating Velocity
Creating Velocity
Decomplex Ideas
Blog
Intelligent Automation: redefining digital transformation
Blog
Your Comprehensive Guide to Robotic Process Automation (RPA) in Finance and HR
Blog
Making RPA smarter with AI
Webinar
Making data driven innovation a reality