Business Context
The client’s main fields of operation are high-performance fibers such as aramid, carbon fibers & composites, healthcare, films, resin & plastic processing, polyester fibers, products converting, and IT products. They needed a dedicated central support model that could manage global support for all their implemented solutions.
The Client
Headquartered in Tokyo, Japan, the client is a renowned chemical, pharmaceutical, and information technology company. They are comprised of 20,000 diverse employees and 160 subsidiaries in more than 20 countries. They respond to various global issues and needs by focusing on technological innovation and manufacturing of high-performance materials, healthcare and IT, and overlapping business domains.
The Situation
The client’s US subsidiary needed a quick and reliable support response to the Oracle HCM Cloud Suite requirements across their operational network
They needed a team to regularly validate new releases thoroughly, coordinate and follow-up with the Oracle team for bug resolutions
The Solution
Transformation of back-office operations on Oracle Cloud.
APC Overnight chose Mastek to transform its back-office operations for several reasons. This includes Mastek being a preferred Oracle partner. Its vast Oracle product knowledge and immense cross-pillar experience in the global Oracle Cloud market. Its unique approach to engineering services centered around simplifying all things digital along with Mastek’s proven reputation for its flexible approach, and effective and timely implementation methodology.
Mastek co-created a unified Oracle environment for APC Overnight’s back-office operations in close collaboration with the client’s teams, to include:
- Oracle ERP – Finance
- Oracle Cloud Procurement Service
- Oracle HCM
- Oracle Enterprise Performance Management
Mastek deployed the ADOPT framework (Advisory, Design, Orchestrate, Prepare, Transition) for the Oracle implementation. This allowed Mastek to address all requirements without any disruption to ‘business-as-usual’ activities, deliver automated integration, consolidate integrations from legacy systems without errors, develop custom roles for inquiry access, and resolve all issues with a hyper-care support channel.
Mastek also added value by building an interface that brought data from the time entry devices to the Oracle HCM Cloud to upload returns directly on the HMRC portal.
- Optimise performance and improve process efficiency
- Unify data and generate a single source of truth to upgrade reporting and overall visibility
- Create a seamless authentication experience and add a security layer while accessing cloud applications
- Ensure the ability to navigate future challenges with flexibility, scalability and agility
- Optimise performance and improve process efficiency
- Unify data and generate a single source of truth to upgrade reporting and overall visibility
- Create a seamless authentication experience and add a security layer while accessing cloud applications
- Ensure the ability to navigate future challenges with flexibility, scalability and agility
The Solution
Global support model: As an extension to the client’s core support team, Mastek provided a central support model that managed global support for their implemented solutions
Mastek team identified and resolved several unresolved issues after the system health check
We ensured economical, agile, and practical support for the live HCM operations
- Migrate 20 on-prem applications, 23 Essbase Cubes, 4000+ reports and 28 integration touchpoints to the cloud
- Migrate 100 GB of data from legacy systems to Oracle Cloud
- Gain a bird-eye’s view of operations by incorporating dashboards
- Drive better insights from data, improved reporting, top-notch data security, governance and compliance
The Solution
Global support model: As an extension to the client’s core support team, Mastek provided a central support model that managed global support for their implemented solutions
Mastek team identified and resolved several unresolved issues after the system health check
We ensured economical, agile, and practical support for the live HCM operations
- Migrate 20 on-prem applications, 23 Essbase Cubes, 4000+ reports and 28 integration touchpoints to the cloud
- Migrate 100 GB of data from legacy systems to Oracle Cloud
- Gain a bird-eye’s view of operations by incorporating dashboards
- Drive better insights from data, improved reporting, top-notch data security, governance and compliance
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Client, XYZ Company
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Client, XYZ Company
The Outcome
A unified, integrated and highly efficient enterprise back-office system.
With its highly experienced team of solution architects, Mastek provided customized solutions for exceptional business scenarios, swift risk reporting, and mitigation processes.
To achieve these outcomes, Mastek executed a global deployment model with effective change management capabilities. This enabled APC Overnight achieve the following results:
-
50-60% improvement in the effectiveness of the HCM support cycle
- Reduced costs for global support of the Oracle HCM applications through a support team to coordinate with the first line of the client’s support team
-
50-60% improvement in the effectiveness of the HCM support cycle
- Reduced costs for global support of the Oracle HCM applications through a support team to coordinate with the first line of the client’s support team
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