About Client
The client is headquartered in New Zealand and invests in natural disaster research, education, and providing insurance to property owners for the damage caused by natural disasters like earthquakes, landslides, volcanic eruptions, hydrothermal activity, and tsunamis. They are committed to reducing the impact of natural disasters on people and communities.
Project Background
In February 2021, the client commenced a substantial business transformation project and decided to move from their 10-year-old SAP Business One (SAP B1) system to Oracle Cloud applications. The reason: SAP B1 system was an old system that no longer met its requirements. Since their current system had limited procurement functionality, they wanted to move to a new ERP solution that included SCM modules, as well.
They were using standalone time-sheet systems and all the other projects were being managed on spreadsheets, leading to increased system complexity with several manual processes and integrations. Due to these manual processes, it took them over 13 days to complete the month-end close. Therefore, in the quest to streamline and digitise their business processes, they decided to invest in a modern cloud-based FMIS (Financial Management Information Systems). With this implementation, their prime objective was to provide a more efficient self-service solution for their employees as well as customers.
Implementation
Application programing interfaces (APIs) underpin common actions such as posting on social media or buying a concert ticket online— they are key to bridging the gap between legacy applications and innovative digital solutions.
APIs enable Chief Information Officers (CIOs) and Chief Digital Officers (CDOs) to develop a strategy that enables application modernisation and reduces the friction between legacy and modern systems.
The implementation included: Finance solution consisting of General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets and Expenses; Supply Chain solution consisting of Supplier Portal, Contracts, Purchasing and Self-Service Procurement and ERP solution included Project Financials and Project Execution, Time and Labour, Digital Assistant and Risk Management.
We used Oracle Integration Cloud as the middleware. All the typical integrations to banks and credit card systems were in scope. The implementation also included some complex/unusual integrations for Claims Management System, BICC to Data Warehouse, Soc Siem
Since a key part of their business is covering claims in the event of a natural disaster. They required a claims management system to manage and process all these claims. These claims were well-integrated into Accounts Payable for payment and once paid – payment status is updated to the application.
The implementation included: Finance solution consisting of General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Assets and Expenses; Supply Chain solution consisting of Supplier Portal, Contracts, Purchasing and Self-Service Procurement and ERP solution included Project Financials and Project Execution, Time and Labour, Digital Assistant and Risk Management.
We used Oracle Integration Cloud as the middleware. All the typical integrations to banks and credit card systems were in scope. The implementation also included some complex/unusual integrations for Claims Management System, BICC to Data Warehouse, Soc Siem
Since a key part of their business is covering claims in the event of a natural disaster. They required a claims management system to manage and process all these claims. These claims were well-integrated into Accounts Payable for payment and once paid – payment status is updated to the application.
A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.
About Client
The client is headquartered in New Zealand and invests in natural disaster research, education, and providing insurance to property owners for the damage caused by natural disasters like earthquakes, landslides, volcanic eruptions, hydrothermal activity, and tsunamis. They are committed to reducing the impact of natural disasters on people and communities.
The Challenge
There was no mechanism to interact with enterprise data. Store associates did not have a way to look up customer profile, purchase history, loyalty points, rewards, coupons, offers, etc.
Business Context
As our client continued their trajectory of growth and scaled their business further, there was a strong requirement to update both their back-office and front-office manual and legacy systems.
They operated their HR system via a series of spreadsheets which involved a lot of manual processes and efforts as well as a lack of efficiencies. They also had reporting challenges and were unable to support the growth of the core business moving forward.
They had recently acquired an entity and were looking to align the HR processes and information of the entity with the parent business, i.e., our client. Data security and accessibility were the main focus of the alignment.
Given the above facts, they were looking to have an efficient, centralized, and singular system that is modern and supports their growth and scale.
As our client continued their trajectory of growth and scaled their business further, there was a strong requirement to update both their back-office and front-office manual and legacy systems.
They operated their HR system via a series of spreadsheets which involved a lot of manual processes and efforts as well as a lack of efficiencies. They also had reporting challenges and were unable to support the growth of the core business moving forward.
They had recently acquired an entity and were looking to align the HR processes and information of the entity with the parent business, i.e., our client. Data security and accessibility were the main focus of the alignment.
Given the above facts, they were looking to have an efficient, centralized, and singular system that is modern and supports their growth and scale.
Major Achievements
Factory Worker Recruiting Solution: The factory worker hiring happened through an agency. However, there were a lot of processes and stakeholders involved before the candidate from the agency got confirmed and onboarded. Mastek team consulted and worked with the client’s HR team to reduce the hiring turnaround time which involved reduced steps and reduction of 3 stakeholders to just 1 stakeholder for confirming the candidate. Hence, we reduced stakeholders’ involvement in hiring by 66% with the newly implemented solution.
Single Source of Truth for Two Different Entities: The Oracle HCM Cloud solution to be implemented required to integrate the HR processes of both the client as well as the newly-acquired entity. Therefore, the Mastek team had to design and come up with a solution so that both the enterprises would have a single source of truth. Plus, the team needed to customize the analytics-driven dashboards and reports that enabled the HR heads of both organizations to make strategic decisions based on real-time data and accurate information.
- The strategic direction of the client’s IT Department was to move all on-premise applications to cloud-based solutions. We were able to fully integrate Oracle Cloud solution for ERP, SCM, and EPM into a single solution, which was a major component of this transformation.
- Oracle Cloud transformation project was successfully delivered to the client in 40 weeks, even though the majority of implementation was done remotely due to Covid-19 restrictions.
Major Achievements
Factory Worker Recruiting Solution: The factory worker hiring happened through an agency. However, there were a lot of processes and stakeholders involved before the candidate from the agency got confirmed and onboarded. Mastek team consulted and worked with the client’s HR team to reduce the hiring turnaround time which involved reduced steps and reduction of 3 stakeholders to just 1 stakeholder for confirming the candidate. Hence, we reduced stakeholders’ involvement in hiring by 66% with the newly implemented solution.
Single Source of Truth for Two Different Entities: The Oracle HCM Cloud solution to be implemented required to integrate the HR processes of both the client as well as the newly-acquired entity. Therefore, the Mastek team had to design and come up with a solution so that both the enterprises would have a single source of truth. Plus, the team needed to customize the analytics-driven dashboards and reports that enabled the HR heads of both organizations to make strategic decisions based on real-time data and accurate information.
- The strategic direction of the client’s IT Department was to move all on-premise applications to cloud-based solutions. We were able to fully integrate Oracle Cloud solution for ERP, SCM, and EPM into a single solution, which was a major component of this transformation.
- Oracle Cloud transformation project was successfully delivered to the client in 40 weeks, even though the majority of implementation was done remotely due to Covid-19 restrictions.
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
–CHIEF DIGITAL OFFICER
The UX and SEO audits were comprehensive and provided actionable insights that informed our digital roadmap. The team showed a genuine understanding of our business, allowing us to prioritize several site updates and realize measurable business value.
CHIEF DIGITAL OFFICER
The Outcome
“We were in desperate need of a single source of truth for many years, and it’s finally here,” said Ortiz. “MST took the time to truly understand our needs, and now we’ve been able to provide our company with a customized solution that’s built for Liveops, not just for any call center.”
Ortiz and her team are now working with MST to create an agent service desk in Salesforce. “My company has no concerns because as soon as I said, ‘Oh yeah, my team from MST is going to build this,’ there was a sigh of relief,” concluded Ortiz. “I want MST around forever. They’ve given me the biggest feather in my cap because this has been a painful problem for many years. I can say with confidence that this has made me and my team a lot more important and influential at Liveops because we provided a solution that works, something that improves people’s experiences.”
Business Benefits
Intel campuses deliver better experience for its employees and managers
For Intel, the results were immediate and dramatic:
With the implementation of Oracle Cloud applications, the client now had a single source of truth for its business processes.
By leveraging Oracle Digital Assistant, we enabled self-service capabilities in the HR and finance processes, helping improve the respective teams’ productivity and efficiency.
The stand-alone timesheet system was replaced with Oracle Time & Labour with integration to Oracle Projects. Stakeholders now have improved visibility and control over their workforce management processes.
The client has been able to improve their month-end close cycle time and continuous improvements are in progress to reduce it by 50%.
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
With the implementation of Oracle Cloud applications, the client now had a single source of truth for its business processes.
By leveraging Oracle Digital Assistant, we enabled self-service capabilities in the HR and finance processes, helping improve the respective teams’ productivity and efficiency.
The stand-alone timesheet system was replaced with Oracle Time & Labour with integration to Oracle Projects. Stakeholders now have improved visibility and control over their workforce management processes.
The client has been able to improve their month-end close cycle time and continuous improvements are in progress to reduce it by 50%.
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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