US-based Healthcare Provider Streamlines Patient Onboarding with GenAI and UiPath
A U.S. based healthcare provider struggled with manual, error-prone processes for onboarding patients and verifying insurance. The legacy system, involving multiple third-party portals and complex document types, led to delays, inefficiencies, and limited scalability.
80% reduction in manual onboarding effort
Faster, error-free insurance verification
AI-driven claims accuracy and processing
Unified automation platform for scalability
Problem Statement
Mastek's Solution
Mastek deployed a GenAI-powered automation solution using UiPath’s platform to streamline patient onboarding and insurance verification. The system used UiPath’s Document Understanding to classify and extract data from PDFs, along with large language model–based AI extractors for enhanced accuracy across document templates. RPA bots were integrated to update patient records and perform insurance checks across different portals. Tools and processes were consolidated into a unified UiPath ecosystem, enabling better control, transparency, and scalability.
Benefits Delivered
- Intelligent automation reduced agent effort by approximately 80%.
- Patient record creation and insurance verification processes became faster and more accurate.
- AI-driven solutions minimized human error in claims processing.
- Staff productivity increased as automation freed up time for more valuable tasks.
- The unified platform resulted in lower operational costs.
- Patients benefited from faster onboarding and more timely service delivery, improving the overall experience.