Mastek's multidisciplinary UK consultancy team provides experienced, qualified people and trusted solutions – across the digital transformation supply chain, from strategy to delivery – to identify and solve business problems, optimise operations and design user-centred, technically robust outcomes.
Our specialists have the expertise, processes and tools to deliver innovative and measurably successful, human-centred transformation and value, whether the challenge is frontstage, backstage or systemic.
Optimised efficiency – workflows, processes and automation
Customer satisfaction uplift – retention, ROI/E and conversion
Higher fidelity insight – defining solutions and measuring success
Improved staff performance – productivity, wellbeing and recruitment
Clearer reporting – governance and intra-departmental transparency
Enterprise, solution and technical architecture
UCD: research, discovery and design
Operational and process optimisation, alignment and transformation
Coaching and advisory services
Our teams have a wealth of experience across a range of sectors, enabling us to drive innovation from within delivery:
Secure and local government
Engineering and construction
Banking, financial services and investments
Retail, utilities, oil and gas, automotive, telecoms, etc
Addressing CQRS infrastructure issues, user needs and business needs with user-centred designLearn more
We took a struggling council on a voyage of self-discovery – together, we identified potential savings amounting to 20% of IT expenditureLearn more
UCD puts people (within the context of your strategic goals) at the heart of diagnosis and solution-finding. It combines a number of disciplines – user research, service design, interaction design and content design – to establish and address your user's wants, needs and problems; going on to iteratively design and test potential solutions.
The UCD team provides end-to-end or ad-hoc consultancy, coaching, or resource augmentation; and – underpinned by ethical design thinking – ensures that your organisational and user goals are fulfilled based on insight, empathy and innovation.Find out more
Business processes are the heartbeat of any organisation. By integrating digital technology and the fundamentals of process improvement – 'simplify, eliminate, digitise and automate' - into business operations, organisations can drive leaner, customer- and employee-centric cost-effective processes that are aligned to their strategy and growth.
Process excellence consulting combines Mastek's business and automation consulting capabilities using a 'right tool, right place' approach across end-to-end customer/process value streams. Our consultants bring a deep understanding of the latest digital technologies and trends, as well as expertise in process improvement methodologies, to deliver value from investments in: process transformation (eliminate/simplify) – targeted or end-to-end; intelligent automation (digitise/automate, including RPA); and operations management and sourcing.
AaaS interrogates your technical objectives, identifying where you're at and the problems to be solved; it then sets out solutions and exactly what you need to do to get there.
We can come in at the enterprise or solution levels, delivering maturity assessments, governance frameworks, practice formation and optimisation, enterprise baselining, gap analysis and strategic planning through to solution definition.
You can pick from a catalogue of services based on your requirements or we will engage depending on the scenario – for example, review an existing setup and find a solution; build a new architectural capability; augment your team; or put a troubled program back on track.
Mastek provides managed service capability across our portfolio of clients and services in the public and private sectors. We integrate our service delivery end-to-end, using standardised Agile and ITIL v4 aligned processes, and a blend of methodologies, to develop and deliver faster, more stable services.
We assure quality of service against agreed performance measures, and identify opportunities for continual service improvement to ensure that services continue to provide value for money, responsiveness, flexibility, and safeguarded operations for critical national infrastructure.
The above are underpinned by our Agile Service Management (ASM) framework, which provides a single operating model for the delivery of both Mastek and third party services.
Consultancy, coaching and end-to-end service transformation