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Mastek digital enablement

Delivering value with insight, intelligence and integrity

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Overview

Mastek's multidisciplinary UK consultancy team provides experienced, qualified people and trusted solutions – across the digital transformation supply chain, from strategy to delivery – to identify and solve business problems, optimise operations and design user-centred, technically robust outcomes.

Our specialists have the expertise, processes and tools to deliver innovative and measurably successful, human-centred transformation and value, whether the challenge is frontstage, backstage or systemic.

Making a measurable difference

We're agile, flexible and adaptable, with trusted expertise in secure government, healthcare, private and third sectors

  • Optimised efficiency – workflows, processes and automation

  • Customer satisfaction uplift – retention, ROI/E and conversion

  • Higher fidelity insight – defining solutions and measuring success

  • Improved staff performance – productivity, wellbeing and recruitment

  • Clearer reporting – governance and intra-departmental transparency

  • Enterprise, solution and technical architecture

  • UCD: research, discovery and design

  • Operational and process optimisation, alignment and transformation

  • Coaching and advisory services

  • Business analysis

  • Inception workshops

Our teams have a wealth of experience across a range of sectors, enabling us to drive innovation from within delivery:

  • Secure and local government

    • Home Office

    • Defence

    • DWP

    • HMRC

  • Healthcare/hospitality

  • Third sector

  • Engineering and construction

  • Banking, financial services and investments

  • Retail, utilities, oil and gas, automotive, telecoms, etc

Success stories

The NHS accepts our recommendations for improvements to GP reporting and billing infrastructure

Addressing CQRS infrastructure issues, user needs and business needs with user-centred design

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A vision for local authorities: optimising efficiency

We took a struggling council on a voyage of self-discovery – together, we identified potential savings amounting to 20% of IT expenditure

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Significant growth and cost savings for large grocery retailer

A new end-to-end order to cash wholesale digital platform sees £1bn in revenue growth and £1.5m in annual cost savings

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What we do

User-centred design, process excellence and architecture as a service

User-centred design (UCD)

UCD puts people (within the context of your strategic goals) at the heart of diagnosis and solution-finding. It combines a number of disciplines – user research, service design, interaction design and content design – to establish and address your user's wants, needs and problems; going on to iteratively design and test potential solutions.

The UCD team provides end-to-end or ad-hoc consultancy, coaching, or resource augmentation; and – underpinned by ethical design thinking – ensures that your organisational and user goals are fulfilled based on insight, empathy and innovation.

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Process excellence

Business processes are the heartbeat of any organisation. By integrating digital technology and the fundamentals of process improvement – 'simplify, eliminate, digitise and automate' - into business operations, organisations can drive leaner, customer- and employee-centric cost-effective processes that are aligned to their strategy and growth.

Process excellence consulting combines Mastek's business and automation consulting capabilities using a 'right tool, right place' approach across end-to-end customer/process value streams. Our consultants bring a deep understanding of the latest digital technologies and trends, as well as expertise in process improvement methodologies, to deliver value from investments in: process transformation (eliminate/simplify) – targeted or end-to-end; intelligent automation (digitise/automate, including RPA); and operations management and sourcing.

Enterprise and solution architecture

AaaS interrogates your technical objectives, identifying where you're at and the problems to be solved; it then sets out solutions and exactly what you need to do to get there.

We can come in at the enterprise or solution levels, delivering maturity assessments, governance frameworks, practice formation and optimisation, enterprise baselining, gap analysis and strategic planning through to solution definition.

You can pick from a catalogue of services based on your requirements or we will engage depending on the scenario – for example, review an existing setup and find a solution; build a new architectural capability; augment your team; or put a troubled program back on track.

Managed services

Mastek provides managed service capability across our portfolio of clients and services in the public and private sectors. We integrate our service delivery end-to-end, using standardised Agile and ITIL v4 aligned processes, and a blend of methodologies, to develop and deliver faster, more stable services.

We assure quality of service against agreed performance measures, and identify opportunities for continual service improvement to ensure that services continue to provide value for money, responsiveness, flexibility, and safeguarded operations for critical national infrastructure.

The above are underpinned by our Agile Service Management (ASM) framework, which provides a single operating model for the delivery of both Mastek and third party services.

Why Mastek?

40+
Years' experience
1,500+
Customers served
40+
Countries
90%
Repeat business

Consultancy, coaching and end-to-end service transformation

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