Business Context
Oracle Cloud services deliver tremendous value across the healthcare ecosystem through the Oracle Fusion Cloud ERP, SCM, EPM, and HCM solutions. A trusted partner with the healthcare domain and Oracle expertise can enable healthcare providers to modernize their systems and processes and achieve high business value while delivering superior patient care.
Project Summary
Arcadis HR team needed to evolve its work structure to support the company’s growth strategy and become future-ready. They wanted to move away from coordinating their HR functions in Excel sheets and chose Oracle Cloud as the solution. Oracle Cloud offers comprehensive functionality, high performance, and flexible integration capabilities aligned to the requirements of Arcadis. Mastek was chosen as an implementation partner following our successful collaboration and delivery on past projects.
We decided to replace the Workday HCM functionalities for Core HR, Compensation, Benefits, Recruitment, Absence, Learn and Talent with Oracle HCM functionalities, because it offers our employees and managers a better customer experience and simplified our processes…
Mastek supported us in a very professional and customer friendly way throughout the complete journey.
–Sandra Vogels
HR Director, Viking
We decided to replace the Workday HCM functionalities for Core HR, Compensation, Benefits, Recruitment, Absence, Learn and Talent with Oracle HCM functionalities, because it offers our employees and managers a better customer experience and simplified our processes…
Mastek supported us in a very professional and customer friendly way throughout the complete journey.
– Sandra Vogels
HR Director, Viking
The Situation
A call to upgrade legacy HR systems
The legacy ERP solution from Workday that Viking had been using for its HR-related operations needed to be better aligned with HCM best practices, and made user-friendly for both employees and managers, This was critical to maintain accurate employee data for administrative and payroll efficiency, improve communication and reporting, and provide an open and transparent organisational view.
Further, with Workday solution nearing its expiration, continuity of support needed to be maintained. It was thus imperative that Viking migrated to a new HR system before the license expired.
Earlier, Viking had implemented Oracle Cloud Financials for their Order-to-cash and Procure-to-pay processes, and they were impressed by Oracle Cloud Applications’ ease of use, agility, and reduced operating costs. The organisation was thus keen to leverage the Oracle Cloud system for unifying their business processes.
The Situation
Need to transform and modernize operations to enhance quality of healthcare services.
Our client is a national provider of in-home healthcare services and innovation in the US and the preferred in-home care partner of more than 400 hospitals across the country. The company’s 29,000 employees deliver home health, hospice, home and community-based services, and facility-based care in 37 states and the District of Columbia, reaching 68 percent of the U.S. population aged 65 and older. Working with our hospital and health system partners, they seamlessly transition patients from the acute to the post-acute setting in a patient-centered continuum of care to reduce avoidable readmissions, improve clinical outcomes, and enhance operational performance.
In keeping with their goal to provide high-quality service and drive industry-best practices, the client was looking to modernize its systems to
Unlock tremendous value from the huge data that was being generated
Enhance the security perimeter across the dispersed data to prevent threats of data loss and breaches
Centralize and de-clutter approval workflows to minimize errors and discrepancies in invoicing and other critical processes
Simplify and enhance the efficiency of internal tasks (such as expense report management and invoice generation)
In keeping with their goal to provide high-quality service and drive industry-best practices, the client was looking to modernize its systems to
Unlock tremendous value from the huge data that was being generated
Enhance the security perimeter across the dispersed data to prevent threats of data loss and breaches
Centralize and de-clutter approval workflows to minimize errors and discrepancies in invoicing and other critical processes
Simplify and enhance the efficiency of internal tasks (such as expense report management and invoice generation)
A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.
About Client
The client is headquartered in New Zealand and invests in natural disaster research, education, and providing insurance to property owners for the damage caused by natural disasters like earthquakes, landslides, volcanic eruptions, hydrothermal activity, and tsunamis. They are committed to reducing the impact of natural disasters on people and communities.
The Challenge
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
There was no mechanism to interact with enterprise data. Store associates did not have a way to look up customer profile, purchase history, loyalty points, rewards, coupons, offers, etc.
Business Benefits
The Solution
Transformation through Oracle Cloud Services for higher efficiency.
Mastek was selected as the client’s managed services partner due to its expertise in the healthcare domain and its proven success (as Oracle’s preferred partner) in implementing the Oracle Cloud suite.
Mastek implemented Oracle’s Cloud-based solutions comprising Oracle Supply Chain, Oracle HCM, Oracle EPM & Oracle Procurement Cloud with the following enhancements:
- Customized form-based solution to address the aging invoice issue .
- Streamlined release of Oracle updates to ensure minimum downtime and maximum business continuity.
- SMART approval solution to simplify approval workflows and internal controls.
- Weekly / bi-weekly data cleansing to ensure data accuracy and eliminate discrepancies.
- Automated and self-service form-based solution to provide easy employee access for submission of expense reports and raising of AP invoices.
The Solution
Transformation through Oracle Cloud Services for higher efficiency.
Mastek was selected as the client’s managed services partner due to its expertise in the healthcare domain and its proven success (as Oracle’s preferred partner) in implementing the Oracle Cloud suite.
Mastek implemented Oracle’s Cloud-based solutions comprising Oracle Supply Chain, Oracle HCM, Oracle EPM & Oracle Procurement Cloud with the following enhancements:
- Customized form-based solution to address the aging invoice issue .
- Streamlined release of Oracle updates to ensure minimum downtime and maximum business continuity.
- SMART approval solution to simplify approval workflows and internal controls.
- Weekly / bi-weekly data cleansing to ensure data accuracy and eliminate discrepancies.
- Automated and self-service form-based solution to provide easy employee access for submission of expense reports and raising of AP invoices.
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
Benefits
Plug-and-play integration build for multiple POS such as Micros, Opera and Fosse made it possible to have a simplified cash overview process. It also helped with the analysis of revenue and cost for each service provided.
Established a catalogue-based procurement cycle (Punch Outs).
With the new Oracle ERP Cloud system in place, it was easy and secure to conduct an end-to-end tracking of expense reimbursements.
Oracle ERP Cloud system was customized and automated to generate auto-bank reconciliations; reports on revenue per available room (REVPAR), average daily rate (ADR), flow through which is operating profit % for additional revenue earned compared to budget; and tracking of fixed assets specific to location.
We built a customized interactive dashboard for budget vs actual analysis. They were also able to have a real-time financial statement generation.
Plug-and-play integration build for multiple POS such as Micros, Opera and Fosse made it possible to have a simplified cash overview process. It also helped with the analysis of revenue and cost for each service provided.
Established a catalogue-based procurement cycle (Punch Outs).
With the new Oracle ERP Cloud system in place, it was easy and secure to conduct an end-to-end tracking of expense reimbursements.
Oracle ERP Cloud system was customized and automated to generate auto-bank reconciliations; reports on revenue per available room (REVPAR), average daily rate (ADR), flow through which is operating profit % for additional revenue earned compared to budget; and tracking of fixed assets specific to location.
We built a customized interactive dashboard for budget vs actual analysis. They were also able to have a real-time financial statement generation.
The Outcome
Automated business processes in Finance and HCM-Payroll including Payslip distribution.
Eliminated manual work by using the excel upload of AP and AR transactions in the Finance Application.
Automated inter-branch (between regions) transaction of Receivable and Payable processes.
Centralized control of receipts and payments.
Eliminated paper work by using online forms in HR Self Services and its online approval process.
Online approval process for various employee transactions, such as employee expense approval, leave approval, and various other employee transactions as per SACC Policy.
With the updated region-wise system security implemented, we ensured data security and user security by region. It provided with an ability to process transactions and view data region-wise. It ensured that one region cannot view or transact another region’s transaction and data. Additionally, with user security, reports can be run only by the users of the respective regions.
Ensured reduce dependency on the parent company for Period Closing and other resources in the newly implemented system.
Achieved a rapid implementation through deployment of the Oracle Unified Methodologies and migrated SAP ERP on-premise to Oracle Cloud Services.
With the rapid implementation approach and preventative risk management, we were able to identify the risks to avoid delays in the project.
Provided solutions to create dynamic dashboards for interactive reporting, along with the business process automation.
Suggested a change in management as per internationally recognized standards and locally-required regulations.
The Results
Stable, secure, maintained and updated Oracle applications.
Mastek’s Cloud enhancement services enabled the client to significantly improve operational efficiency through unlocking greater value from data while ensuring its security and governance. Key outcomes included
High visibility of the invoicing process
Streamlined and simplified approval workflows, resulting in quick invoice payments.
Significant reduction of HCM records (from 30k to 5k), enabling access to and transparency of available data, and better insights-driven decisions
2x efficiency improvement in business processes due to automation, leading to delivery of superior patient care
Additionally, the client could define effective operational KPIs and metrics that allowed them to identify the value derived from their Cloud investment
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
High visibility of the invoicing process
Streamlined and simplified approval workflows, resulting in quick invoice payments.
Significant reduction of HCM records (from 30k to 5k), enabling access to and transparency of available data, and better insights-driven decisions
2x efficiency improvement in business processes due to automation, leading to delivery of superior patient care
Additionally, the client could define effective operational KPIs and metrics that allowed them to identify the value derived from their Cloud investment
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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