A Leading US Healthcare Provider Achieves 2X Operational Efficiency with Mastek’s Oracle Expertise to Significantly Enhance Patient Care

Business Context

Oracle Cloud services deliver tremendous value across the healthcare ecosystem through the Oracle Fusion Cloud ERP, SCM, EPM, and HCM solutions. A trusted partner with the healthcare domain and Oracle expertise can enable healthcare providers to modernize their systems and processes and achieve high business value while delivering superior patient care.  


The Situation

Need to transform and modernize operations to enhance quality of healthcare services.

Our client is a national provider of in-home healthcare services and innovation in the US and the preferred in-home care partner of more than 400 hospitals across the country. The company’s 29,000 employees deliver home health, hospice, home and community-based services, and facility-based care in 37 states and the District of Columbia, reaching 68 percent of the U.S. population aged 65 and older. Working with our hospital and health system partners, they seamlessly transition patients from the acute to the post-acute setting in a patient-centered continuum of care to reduce avoidable readmissions, improve clinical outcomes, and enhance operational performance.

In keeping with their goal to provide high-quality service and drive industry-best practices, the client was looking to modernize its systems to

  • Unlock tremendous value from the huge data that was being generated  

  • Enhance the security perimeter across the dispersed data to prevent threats of data loss and breaches 

  • Centralize and de-clutter approval workflows to minimize errors and discrepancies in invoicing and other critical processes 

  • Simplify and enhance the efficiency of internal tasks (such as expense report management and invoice generation) 

The Solution

Transformation through Oracle Cloud Services for higher efficiency. 

Mastek was selected as the client’s managed services partner due to its expertise in the healthcare domain and its proven success (as Oracle’s preferred partner) in implementing the Oracle Cloud suite.  

Mastek implemented Oracle’s Cloud-based solutions comprising Oracle Supply Chain, Oracle HCM, Oracle EPM & Oracle Procurement Cloud with the following enhancements: 

  • Customized form-based solution to address the aging invoice issue 

  • Streamlined release of Oracle updates to ensure minimum downtime and maximum business continuity 

  • SMART approval solution to simplify approval workflows and internal controls  

  • Weekly / bi-weekly data cleansing to ensure data accuracy and eliminate discrepancies  

  • Automated and self-service form-based solution to provide easy employee access for submission of expense reports and raising of AP invoices

The Results

Stable, secure, maintained and updated Oracle applications. 

Mastek’s Cloud enhancement services enabled the client to significantly improve operational efficiency through unlocking greater value from data while ensuring its security and governance. Key outcomes included 

  • High visibility of the invoicing process 

  • Streamlined and simplified approval workflows, resulting in quick invoice payments. 

  • Significant reduction of HCM records (from 30k to 5k), enabling access to and transparency of available data, and better insights-driven decisions 

  • 2x efficiency improvement in business processes due to automation, leading to delivery of superior patient care  

  • Additionally, the client could define effective operational KPIs and metrics that allowed them to identify the value derived from their Cloud investment