Application support & maintenance
We enable businesses to make significant performance improvements
WHAT WE DO
Bringing Business and IT Closer
Enhance customer experience with optimised software performance by aligning your IT deliverables with business goals. We have 15+ years’ experience in delivering next generation service management solutions and leverage the best of ITIL, Agile and DevOps processes.
Level 4 support
Help optimise application maintenance and support costs to enable investment in business growth
ASM cost reduction
Help customers on digital transformation journey from legacy applications
OUR APPROACH
Facilitating the transition to next-gen service management
Mastek’s next generation service management delivery centres are ISO 20000:2011 (ITIL) certified. We offer customers substantial value compared to traditional methods.
Our next generation service delivers enterprise with much more than just faster software and covers:
- Agility, flexibility and predictability in providing business change
- A proven framework for seamless transitioning
- Accelerated value realisation
OUR SERVICES
In-depth experience across ITIL-compliant app support
Mastek is an expert at providing Level 1, Level 2 and Level 3 support along with the service management functions including Service Design, Service Strategy, Service Transition, Service Operation, Continuous Service Improvement and Service Tooling.
98%
reduction in processing time for key application
CASE STUDY
International Personal Finance
- Achieved 100 % SLAs across applications
- 95% stretched target SLA delivered for E-2-E KPI
- Annual reduction in P1 incidents and incident volume
- Delivered large change volumes at short notice
- Improved reporting and analysis of bespoke Data Platform app
- Reduced PR backlog through best practices
- Stabilised production releases with service transition enhancements
OUR PROVEN TRACK RECORD
Creating sustainable value by increasing productivity
Through continuous application support innovations, we deliver productivity enhancements for customers - reducing IT overheads and advancing operational efficiencies in the long run.
100% SLA track record
Zero SLA breach on our mission-critical Financial Services applications.
24x7 Commitment-based support
24x7x365 support window across onsite and offshore, including support for 'follow the sun' service model.
8% reduction in maintenance costs through automation
Improved efficiency and reduced operational costs through optimised processes, workflow and automation covering test automation and deployment automation.
17% incidents and service request reduction
From incident to problem record mapping and system performance improvement, we achieved significant reduction in overall incident and service request volumes.
Year on year ROI improvements on IT spend
Increased IT productivity through optimal processes and technologies result in cost-savings through business-function application rationalisation.
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