
Application support & maintenance
We enable businesses to make significant performance improvements
WHAT WE DO
Bringing Business and IT closer
Enhance customer experience with optimised software performance by aligning your IT deliverables with business goals. We have 15+ years’ experience in delivering next-generation service management solutions and leverage the best of Agile, DevOps and ITIL processes, helping you to increase innovation and business responsiveness.
Our services
Application Support & Maintenance

OUR APPROACH
Facilitating the transition to next-gen service management
Mastek’s next generation service management delivery centres are ISO 20000:2011 (ITIL) certified, along with certifications in Agile and DevOps ways of working. We offer customers substantial value compared to traditional methods.
Our next-generation service delivers enterprise with more than just faster software and covers:
- Agility, flexibility and predictability in providing business change
- The capacity to scale with confidence, and enhance stability, quality and security through a DevOps approach
- A proven framework for seamless transitioning
- Accelerated, incremental value realisation
OUR SERVICES
In-depth experience across ITIL-compliant app support
Mastek is an expert at providing Level 1, Level 2 and Level 3 support along with the service management functions including Service Design, Service Strategy, Service Transition, Service Operation, Continuous Service Improvement and Service Tooling.

98%
reduction in processing time for key application
CASE STUDY
International Personal Finance
- Achieved 100 % SLAs across applications
- 95% stretched target SLA delivered for E-2-E KPI
- Annual reduction in P1 incidents and incident volume
- Delivered large change volumes at short notice
- Improved reporting and analysis of bespoke Data Platform app
- Reduced PR backlog through best practices
- Stabilised production releases with service transition enhancements
OUR PROVEN TRACK RECORD
Creating sustainable value by increasing productivity
Through continuous application support innovations, we deliver productivity enhancements for customers - reducing IT overheads and advancing operational efficiencies in the long run.
CONTACT FORM