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Application support & maintenance

We enable businesses to make significant performance improvements


Bringing Business and IT Closer

Enhance customer experience with optimised software performance by aligning your IT deliverables with business goals. We have 15+ years’ experience in delivering next generation service management solutions and leverage the best of ITIL, Agile and DevOps processes.

Level 4 support

Level 4 support

Help optimise application maintenance and support costs to enable investment in business growth

ASM cost reduction

ASM cost reduction

Help customers on digital transformation journey from legacy applications

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Facilitating the transition to next-gen service management

Mastek’s next generation service management delivery centres are ISO 20000:2011 (ITIL) certified. We offer customers substantial value compared to traditional methods.

Our next generation service delivers enterprise with much more than just faster software and covers:

  • Agility, flexibility and predictability in providing business change
  • A proven framework for seamless transitioning
  • Accelerated value realisation


In-depth experience across ITIL-compliant app support

Mastek is an expert at providing Level 1, Level 2 and Level 3 support along with the service management functions including Service Design, Service Strategy, Service Transition, Service Operation, Continuous Service Improvement and Service Tooling.

    Transform your service organisation for the digital age. 

    End-to-end service management focussed on accelerating agile delivery. 

    Develop and execute strategies for streamlining and transforming legacy apps.

    24x7 cost effective & Secure IT Infrastructure services with automation and analytics

    Agile Service Management
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    reduction in processing time for key application


    International Personal Finance

    • Achieved 100 % SLAs across applications
    • 95% stretched target SLA delivered for E-2-E KPI
    • Annual reduction in P1 incidents and incident volume
    • Delivered large change volumes at short notice
    • Improved reporting and analysis of bespoke Data Platform app
    • Reduced PR backlog through best practices
    • Stabilised production releases with service transition enhancements


    Creating sustainable value by increasing productivity

    Through continuous application support innovations, we deliver productivity enhancements for customers - reducing IT overheads and advancing operational efficiencies in the long run.

    100% logo

    100% SLA track record

    Zero SLA breach on our mission-critical Financial Services applications.

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    24x7 Commitment-based support

    24x7x365 support window across onsite and offshore, including support for 'follow the sun' service model.

    8% reduction

    8% reduction in maintenance costs through automation

    Improved efficiency and reduced operational costs through optimised processes, workflow and automation covering test automation and deployment automation.

    17% incidents

    17% incidents and service request reduction

    From incident to problem record mapping and system performance improvement, we achieved significant reduction in overall incident and service request volumes.

    Year on year ROI improvements on IT spend

    Year on year ROI improvements on IT spend

    Increased IT productivity through optimal processes and technologies result in cost-savings through business-function application rationalisation.


    How can we help your organisation?

    +44 (0) 1189 035 700

    +44 (0) 1189 035 700