The Situation
This local authority had become heavily indebted, and had issued a section 114 notice to the UK government stating that it was unable to complete its statutory obligations – it urgently needed to understand where and how it could achieve cost savings.
Mastek was invited to review the council’s application portfolio, and make recommendations to streamline the IT application management process, along with saving costs. The authority had a portfolio of more than 130 applications, the ownership of and support of which is distributed, leading to a somewhat fragmented set of applications and, in some cases, lack of clarity on who the actual owner was.
Project Summary
Arcadis HR team needed to evolve its work structure to support the company’s growth strategy and become future-ready. They wanted to move away from coordinating their HR functions in Excel sheets and chose Oracle Cloud as the solution. Oracle Cloud offers comprehensive functionality, high performance, and flexible integration capabilities aligned to the requirements of Arcadis. Mastek was chosen as an implementation partner following our successful collaboration and delivery on past projects.
Project finished on time, on scope and on budget. Both the ERP and EPM streams are live and operational. Both end users and finance superusers (project team) are using the system in earnest and the associated benefits (of the new ERP) are already visible. A great accomplishment for both teams!
Being a remote implementation brought it own challenges, however your dedication and hard work made the difference.
–Client Project Manager
Project finished on time, on scope and on budget. Both the ERP and EPM streams are live and operational. Both end users and finance superusers (project team) are using the system in earnest and the associated benefits (of the new ERP) are already visible. A great accomplishment for both teams!
Being a remote implementation brought it own challenges, however your dedication and hard work made the difference.
– Client Project Manager
The Situation
A call to upgrade legacy HR systems
The legacy ERP solution from Workday that Viking had been using for its HR-related operations needed to be better aligned with HCM best practices, and made user-friendly for both employees and managers, This was critical to maintain accurate employee data for administrative and payroll efficiency, improve communication and reporting, and provide an open and transparent organisational view.
Further, with Workday solution nearing its expiration, continuity of support needed to be maintained. It was thus imperative that Viking migrated to a new HR system before the license expired.
Earlier, Viking had implemented Oracle Cloud Financials for their Order-to-cash and Procure-to-pay processes, and they were impressed by Oracle Cloud Applications’ ease of use, agility, and reduced operating costs. The organisation was thus keen to leverage the Oracle Cloud system for unifying their business processes.
The Situation
NHS England commissions South Central West (SCW) – as part of the CSU collaborative – to provide the Calculating Quality Reporting Service (CQRS) system to more than 6,000 GP practices across England. The system processes data which supports GP payments of up to £1billion per year.
With its current infrastructure, CQRS has issues with scalability, flexibility, interoperability and maintainability (with some software components soon reaching end of life). Users – including commissioners and GP practices – experience usability issues, which means it is more time-consuming and resource-intensive than necessary to complete their jobs.
The objective for this project was to support the organisation in their strategic planning and decision-making on the future service, through the delivery of an options appraisal at the end of the 10-week project.
The deliverable would enable the organisation to:
- choose the best option for the future CQRS infrastructure
- inform prioritisation of short- to medium-term work
- make recommendations to NHSE on how to better support service providers using CQRS
The deliverable would enable the organisation to:
- choose the best option for the future CQRS infrastructure
- inform prioritisation of short- to medium-term work
- make recommendations to NHSE on how to better support service providers using CQRS
A UK government department has a back-end tidal protection system, built using accurate and reliable data from the UK’s largest network of tidal stations. They need to make this prediction capability available as an API to developers across the UK using a subscription (paid and free) model.
About Client
The client is headquartered in New Zealand and invests in natural disaster research, education, and providing insurance to property owners for the damage caused by natural disasters like earthquakes, landslides, volcanic eruptions, hydrothermal activity, and tsunamis. They are committed to reducing the impact of natural disasters on people and communities.
The Challenge
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
There was no mechanism to interact with enterprise data. Store associates did not have a way to look up customer profile, purchase history, loyalty points, rewards, coupons, offers, etc.
Business Benefits
The Solution
We started by interviewing and observing 50 people, from front line staff to those responsible for policy and strategy. This was followed up with surveys and data analysis to understand and validate the thoughts and behaviours of several hundred more people.
We identified the main user needs, and focused on where we could deliver most value – helping people undertake the tasks.
A number of prototypes were created and tested in usability studies with end-users; this gave us the insight we needed to keep the interface as optimal as possible, and get the right information in front of users at the right point in their journey.
We carried out a private beta trial after passing the GDS assessment, and used this insight to create further prototypes for testing.
Throughout the project, we kept people informed and engaged through in-situ change messaging and regular show-and-tells.
- Oracle Financials Cloud Service
- Oracle WebCenter Forms Recognition Cloud Service
- Oracle Automated Invoice Processing Cloud Service
- Oracle Transactional Business Intelligence Cloud Service
Using their proprietary Glide framework and ADOPT (Advisory, Design, Orchestrate, Prepare, Transition) methodology for the Oracle implementation, Mastek ensured automated and seamless integration without errors and customized roles and access enabled efficient reporting and inquiry access without incurring additional license cost.
The Solution
We started by interviewing and observing 50 people, from front line staff to those responsible for policy and strategy. This was followed up with surveys and data analysis to understand and validate the thoughts and behaviours of several hundred more people.
We identified the main user needs, and focused on where we could deliver most value – helping people undertake the tasks.
A number of prototypes were created and tested in usability studies with end-users; this gave us the insight we needed to keep the interface as optimal as possible, and get the right information in front of users at the right point in their journey.
We carried out a private beta trial after passing the GDS assessment, and used this insight to create further prototypes for testing.
Throughout the project, we kept people informed and engaged through in-situ change messaging and regular show-and-tells.
- Oracle Financials Cloud Service
- Oracle WebCenter Forms Recognition Cloud Service
- Oracle Automated Invoice Processing Cloud Service
- Oracle Transactional Business Intelligence Cloud Service
Using their proprietary Glide framework and ADOPT (Advisory, Design, Orchestrate, Prepare, Transition) methodology for the Oracle implementation, Mastek ensured automated and seamless integration without errors and customized roles and access enabled efficient reporting and inquiry access without incurring additional license cost.
Mastek’s project team was professional and friendly to interact with. Our teams worked very well together and were able to get to know each other on a bit of a personal level as we worked through open issues. The team was responsive to questions and issues as they arose and worked closely with Oracle to resolve open questions, keeping us updated along the way.
– Melissa Lighthall
Global People Project Director, Digital People Solutions at Arcadis U.S., Inc.
Benefits
Plug-and-play integration build for multiple POS such as Micros, Opera and Fosse made it possible to have a simplified cash overview process. It also helped with the analysis of revenue and cost for each service provided.
Established a catalogue-based procurement cycle (Punch Outs).
With the new Oracle ERP Cloud system in place, it was easy and secure to conduct an end-to-end tracking of expense reimbursements.
Oracle ERP Cloud system was customized and automated to generate auto-bank reconciliations; reports on revenue per available room (REVPAR), average daily rate (ADR), flow through which is operating profit % for additional revenue earned compared to budget; and tracking of fixed assets specific to location.
We built a customized interactive dashboard for budget vs actual analysis. They were also able to have a real-time financial statement generation.
Plug-and-play integration build for multiple POS such as Micros, Opera and Fosse made it possible to have a simplified cash overview process. It also helped with the analysis of revenue and cost for each service provided.
Established a catalogue-based procurement cycle (Punch Outs).
With the new Oracle ERP Cloud system in place, it was easy and secure to conduct an end-to-end tracking of expense reimbursements.
Oracle ERP Cloud system was customized and automated to generate auto-bank reconciliations; reports on revenue per available room (REVPAR), average daily rate (ADR), flow through which is operating profit % for additional revenue earned compared to budget; and tracking of fixed assets specific to location.
We built a customized interactive dashboard for budget vs actual analysis. They were also able to have a real-time financial statement generation.
What we did
We supplied a multidisciplinary team, including architects, service designers and user researchers.
Through a series of targeted technical and service design workshops, we delved into strategic areas that promised significant potential outcomes, as well as those with relatively smaller impact but more straightforward solutions. Throughout the process, we maintained an ongoing feedback loop with the teams, facilitating adjustments and refinements as needed.
We also conducted in-depth user research with commissioners and GP practice managers, data analysis and an expert infrastructure review to understand and map the ‘as is’ ecosystem, and to identify pain points and opportunities.
We used this baseline to propose three options that address infrastructure issues, user needs and business needs. Our recommendations included an ideal future state as well as transitional models to enable an informed approach to decision-making by the client.
Outcome
The client was very pleased with the work, and they are moving ahead with our recommendations for technical system changes. This enables them to make critical and time-sensitive infrastructure changes that will ensure service continuity when parts of their tech stack reach end-of-life.
- Enabled the customer to launch a new line of business and generating new revenue streams
- The digital platform supports 9 major retailers and 180+ medium and small customers. The revenues from this new line of business have exceeded £1bn since launch
- Enabled selling products on Amazon Prime and Amazon.co.uk, extending their reach to more customers and geographies within the UK
- Customer base expanded by partnering with Deliveroo and Just Eat, extending their product range from takeaway food products to grocery items enabling customers to get groceries delivered home
- Platform currently supports hundreds of retailers, and provides the infrastructure required to roll out to more customers and increase the ability to do more business
- The customers online and wholesale businesses can use a single system to manage their business channels
- Saved 50 to 60% labour costs for the business
- Improved product accuracy, and enabled the ability to create in-day error reporting to prevent data issues. This has saved costs circa £1.5m annually by fixing product catalogue and pricing errors
For the first deployment, in a city that averages 60,000 violations per day with multiple images per violation – Volteo Edge’s solution relays over 100 alerts per day to Verra that would otherwise have been missed. The 14 people who had been tasked with image quality control were reassigned to more productive work. Due to its effectiveness, the solution is set to be expanded to Vera Mobility’s newly acquired business entities and customers as well.
- Enabled the customer to launch a new line of business and generating new revenue streams
- The digital platform supports 9 major retailers and 180+ medium and small customers. The revenues from this new line of business have exceeded £1bn since launch
- Enabled selling products on Amazon Prime and Amazon.co.uk, extending their reach to more customers and geographies within the UK
- Customer base expanded by partnering with Deliveroo and Just Eat, extending their product range from takeaway food products to grocery items enabling customers to get groceries delivered home
- Platform currently supports hundreds of retailers, and provides the infrastructure required to roll out to more customers and increase the ability to do more business
- The customers online and wholesale businesses can use a single system to manage their business channels
- Saved 50 to 60% labour costs for the business
- Improved product accuracy, and enabled the ability to create in-day error reporting to prevent data issues. This has saved costs circa £1.5m annually by fixing product catalogue and pricing errors
The solution helped Intel to provide its employees with a more pleasant and productive work environment, from ensuring energy-efficient environmental controls to the avoidance of frustrations associated with parking and cafeteria queues or searching for workspaces, resulting in improved employee retention.
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Oracle EPM Cloud Implementation Success Stories
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Customer Success
Decomplex
Customer Success
Leading automation for the Ministry of Justice
Driving improvement in patient care with data insights
Flexible IT systems for VISA verification
One of the largest county Councils of Greater London saved £4.5m annually