These days, it's all about creating customer experiences that connect with clients and thus promote leads and customer loyalty. Artificial Intelligence can be utilised to understand what exactly your customers and potential customers expect from your and your competitor's work fabric and your engagement landscape. Our platform will help you decode your digital customer experience strategy in the simplest of forms. After all, that’s what we stand for – Decomplexing Digital.
Mastek icxPro is a customer experience management platform that helps businesses continually analyse, understand, and responsibly engage with consumer behaviours. Its innate AI capabilities will help you enhance self-service across various channels, automate campaigns and drive insights for a seamless human-agent support experience.
Mastek icxPro utilises the data collected by your handles across channels to demarcate and derive insights to help you thrive in a world that's changing fast. From consumer behaviours and market trends to competitive dynamics and economic outlook, Mastek icxPro supports all aspects of your businesses' marketing transformation.
Customer can search, select, customize and order on this platform
Real time resolution of FAQs, Complaints can be expedited
Customer can land onto conversation via social media, Google Ads/Maps including website/app
Promotional Campaigns, Discounts/Offers, Loyalty programs can be run across all the channels with real time conversations
Real time hand-off between customer and agent takes place
Agent, Supervisor will be able to view conversations along with sourcing of profile details in real time
Leverage intelligent cx automation to identify revenue opportunities and build customer loyalty
Artificial Intelligence is the next-gen power tool for businesses. Coupled with technologies like Machine Learning and Natural Language Processing, it can be used to overhaul your connection with customers and help operate more efficiently. The data collected across your website, social media, and other channels can fuel cutting-edge personalization efforts and provide a holistic view of the customer. Mastek helps enterprises ease the data collection and analysis process, ensuring lead creation and their sales transformation - taking your marketing game to a whole new level.
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